What you’ll do
Credit Services Group (CSG) is currently looking to grow our team in both St. Catharines and Welland locations. We are looking for individuals with diverse experience that are compassionate, enthusiastic about helping others, motivated to learn and will represent our brand and core values.
If you identify with these characteristics, we are looking for you!!
Credit Services team plays a critical role in success of our credit card business and our customers. Financial delinquency often happens at difficult stages of people’s lives and team CSG will be there to support our customers.
Connect with customers over in / outbound calls, chat & email channels
You will be representing as a brand ambassador who is invested understanding specific needs and challenges of each customer with care and compassion
Have engaging conversation to find mutually beneficial resolutions using tools and programs we offer
Our ultimate objective is to help our customers succeed and have them as customer for life
Follow internal processes and policies to maintain consumer security and deliver resolutions in an efficient and timely manner
Continually learn by engaging in our high standard of coaching and training programs to build up your customer engagement skills
Participate, engage, contribute and share ideas, experiences to help us continually improve the customer experience and brand loyalty
Who you are
We are looking for high performing individuals who are :
Customer service oriented, with strong emotional intelligence
Excellent written and verbal communication skills
Problem solvers, who can handle conflict with composure
Good negotiators, with an ability to influence
Confident in your ability to engage and support customers during difficult circumstances
Compassionate and enthusiastic individual who can build relationship with peers and customers
Well-founded understanding of technology. Comfort with mobile application and social media is an asset
If you’re curious, ready to take on new challenges and open to doing things differently to help us evolve rapidly, then Canadian Tire Family of Companies is definitely the place to be.