Bilingual Bank Credit Services Representative
Cus Serv & Operations
Ontario, Welland
20h ago

What you’ll do

Credit Services Group (CSG) is currently looking to grow our team in both St. Catharines and Welland locations. We are looking for individuals with diverse experience that are compassionate, enthusiastic about helping others, motivated to learn and will represent our brand and core values.

If you identify with these characteristics, we are looking for you!!

Credit Services team plays a critical role in success of our credit card business and our customers. Financial delinquency often happens at difficult stages of people’s lives and team CSG will be there to support our customers.

Connect with customers over in / outbound calls, chat & email channels

You will be representing as a brand ambassador who is invested understanding specific needs and challenges of each customer with care and compassion

Have engaging conversation to find mutually beneficial resolutions using tools and programs we offer

Our ultimate objective is to help our customers succeed and have them as customer for life

Follow internal processes and policies to maintain consumer security and deliver resolutions in an efficient and timely manner

Continually learn by engaging in our high standard of coaching and training programs to build up your customer engagement skills

Participate, engage, contribute and share ideas, experiences to help us continually improve the customer experience and brand loyalty

Who you are

We are looking for high performing individuals who are :

Customer service oriented, with strong emotional intelligence

Excellent written and verbal communication skills

Problem solvers, who can handle conflict with composure

Good negotiators, with an ability to influence

Confident in your ability to engage and support customers during difficult circumstances

Compassionate and enthusiastic individual who can build relationship with peers and customers

Well-founded understanding of technology. Comfort with mobile application and social media is an asset

If you’re curious, ready to take on new challenges and open to doing things differently to help us evolve rapidly, then Canadian Tire Family of Companies is definitely the place to be.

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