Leasing & Administration Specialist
Timbercreek Communities
Brantford, ON, CA
4h ago


Timbercreek Asset Management Inc. ( TAMI ) is a privately-owned investment firm who actively owns and manages our multi-family residential buildings with experienced professionals.

Our roots started in 1999 with our founding partners managing the day-to-day operations of the buildings themselves. Since then Timbercreek has expanded across Canada.

  • Timbercreek currently manages over $8.0 billion in total assets, including syndicated debt under administration as of June 29, 2018, across three key investment strategies;
  • direct investments in mortgages and other debt secured by real estate, direct investments in real estate and investment in publicly traded companies that own investment-grade real estate.

    Over the past few years TAMI has been ranked multiple times by PROFIT Magazine as one of Canada’s fastest growing companies.

    Timbercreek Communities ( TCOM ), a division of TAMI, currently manages a quality portfolio of over 200 multi-family residential buildings totaling over 20,000 residential suites well located in thirty cities and six provinces across Canada, including throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.

    Vision : We are the leading owner and operator of multi-family residential communities across Canada. Timbercreek takes pride in ownership and an active hands-on approach to how we manage our communities.

    We are committed to working together collaboratively with our team and community members to create better living experiences.

    About the Position : The Leasing & Administration Specialist thrives in a fast-paced, entrepreneurial environment and possesses strong negotiation and communication skills.

    They are primarily responsible for the leasing units and maintaining an occupancy rate of 100% in a portfolio of multi-residential high-rise apartments as well as the day to day administration of the property.

    Key Responsibilities : Leasing :

  • Demonstrate excellent sales / leasing skills, continuously seeking to minimize vacancy and achieve leasing targets
  • Immediately record all telephone and in-person visits on appropriate reports
  • Complete and maintain guest cards according to established procedures
  • Greet prospective residents and determine their needs and desires for accommodation (ask questions; utilize completed guest cards, etc.)
  • Show community and suite(s), applying product knowledge to match the client’s needs by communicating the features and benefits
  • Close the sale
  • Complete application to lease with the prospect, secure deposit and other required documentation in accordance with company procedures
  • Submit application for approval and promptly advise applicant of approval review outcome
  • Prepare lease agreements, secure new resident signature(s) on all required paperwork prior to move-in, and process paperwork in accordance with company procedures
  • Ensure all suites are completely ready for resident to move-in on agreed date
  • Maintain accurate record of monthly commission bonuses
  • Participate in training as required
  • Complete and submit as required Traffic, Sales & Log reports Stay constantly abreast of competitive offerings by playing an active role in conducting market surveys and regularly shopping the competition Building Administration :

  • Ensure that a superior level of co-operation, service and support is provided to residents
  • Promptly respond to resident issues and service requests
  • Be available to residents for general inquiries about living in their suite, building and community
  • Actively managing lease renewals and retention program Collaborate with cleaning and maintenance teams to ensure optimal service to residents Follow up on work orders as needed

  • Responsible for day-to-day operations of the building including but not limited to :
  • Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents
  • Receiving and coordinating service requests
  • Receiving tenancy termination notices, reviewing rent ready and vacancy reports
  • Assisting with "move-in" and "move-out" procedures and surveys
  • Any other duties as requested by management.
  • Education & Experience :

  • Completion of High School or general education degree (GED)
  • 2+ years of related experience in a sales or related role
  • Experience with Leasing principles would be an asset
  • Proven track record of following through to achieve results
  • Computer skills (Microsoft Office Suite, Yardi, Email, Internet)
  • Strong team player, eager and willing contributor to team success even in areas outside of position requirements
  • Ability to work a flexible schedule, including evenings and weekends
  • Ability to allocate own time effectively, work well under pressure, and manage tight deadlines
  • Ability to take initiative, innovate, and continuously seek to improve
  • Qualifications :

  • A commitment to "Best in Class" Customer Service
  • A professional demeanor with strong communication skills
  • A demonstrated high degree of integrity, discretion and confidentiality
  • Ability to accurately listen, understand and respond to issues appropriately
  • Ability to work and act independently using good judgment
  • Self-motivated individual with a can-do and no task is too big or too small attitude
  • Superior organizational and time management skills with ability to multi-task / prioritize and work under tight timelines
  • Timbercreek Asset Management Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in the recruitment process please let us know.

    We will accommodate your needs as required under applicable legislation. Information related to accommodation requirements will be addressed confidentially.

    While we appreciate all applications, only those candidates selected for an interview will be contacted. All selected candidates will be asked to complete pre-employment criminal & background checks.

    Any offer of employment is conditional upon satisfactory results of all applicable checks. We thank all applicants for their submissions.


    Preferred Intermediate Ability to work accurately and efficiently Intermediate Presentation Skills Advanced Communication Skills Intermediate Organization Skills Intermediate Time Management Skills


    Preferred Detail Oriented Capable of carrying out a given task with all details necessary to get the task done well Dedicated Devoted to a task or purpose with loyalty or integrity Innovative Consistently introduces new ideas and demonstrates original thinking


    Preferred Inspired to perform well by the ability to contribute to the success of a project or the organization Self-Starter Inspired to perform without outside help Flexibility Inspired to perform well when granted the ability to set your own schedule and goals

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