It’s an exciting time for the Higher Education sector for Universities, Colleges, associations and Ministries. The landscape continues to change with increasing pressures on competitive recruitment, costs pressures and funding, student success, and advancement.
Its introducing the necessity to have a more personalized, rich and digital experience for all constituent, faculty and staff.
Technology is advancing at an ever-increasing pace, enabling new offerings and operating models for recruitment, student success, advancement, marketing, and customer service.
For many of our clients in this industry, the accelerating pace of change can also be daunting. That’s where you step in.
As a Manager within our Digital Customer practice focused on the Higher Education sector, you will propose on business strategies, technology consulting and digital enablement to streamline business operations and introduce new channels for engagement -
giving clients the edge they need to be competitive and to differentiate themselves.
The responsibilities for this role are to provide professional and effective consulting services that include :
Advising clients on digital solutions that streamline business operations and facilitate new models of engagement, such as : customer experience strategy (CX) and user centered design (UCD);
customer relationship management (CRM); marketing and social media; mobile enablement; online portals and communities for students, prospects, alumni, employees; analytics;
Delivering high quality, successful and impactful client engagements. Which includes : Serving as the primary point of contact for the client and the project team on day to day project activities;
Hands on implementation, configuration and development of the various components of different CRM platforms; Manage a diverse team of talented Consultants while coaching them to their highest potential;
Cultivate relationships with clients and possess a strong knowledge in leveraging prevalent methodologies as well as providing input and advice regarding CRM capabilities and functions;
Primary point of contact for client for day to day project activities; Employing a structured approach to project management to provide high value services that delight clients, foster a positive talent experience, and deliver profitable projects;
Cultivating relationships with clients in organizations;
Building market eminence and your reputation as a business advisor and subject matter expert;
Contributing to practice growth and development by pursuing new client opportunities, leading development of client proposals, and converting opportunities into delivery engagements;
Collaborating with the Senior Manager and / or Engagement Partner to resolve challenges and explore opportunities to bring additional value to the client;
Leading practice initiatives (functional / technical analysis, documentation development, trade booth participation etc.).
Superior verbal and written communication skills;
5+ years’ experience providing technology consulting and digital enablement for clients in Higher Education with full cycle implementation ;
Experience working in a higher education institution in recruitment, admissions, registration, student accounts, financial aid, or advising is a preferred;
Hands on experience across technologies such as CRM, Marketing platforms, Mobile, Social Media Monitoring and Engagement and Analytics (Salesforce, Microsoft, Oracle, Adobe, IBM, etc.);
Strong background in front office technologies to streamline business operations and facilitate engagement ;
Strong background and understanding of Student Information Systems, Learning Management Systems, Financial Aid, Inquiry Management;
Hands-on experience with architecture, design, implementations, configuration and development;
Strong commitment to professional and client service excellence;
Proven ability to deliver the full cycle of project management accountabilities;
Experienced with project problem diagnosis, solution development, client proposals and / or business cases, client communications, facilitation of decision making, documentation, managing client expectations and team leadership;
Strong creative design and presentation development and delivery skills;
Canadian travel required ;
Candidates must have the ability to travel up to 75%.
Ideal candidates will have training and / or certifications in relevant technologies ;
Post graduate degree and / or a professional designation (e.g. PMP);
Eligibility to travel to the U.S. and globally;
As a Manager within Deloitte, you will be expected to :
Embrace and live the firm’s purpose to make an impact that matters by pushing yourself and your team to identify solutions to challenges that are most important for our clients, people, and society;
Develop high-performing people and teams through challenging and meaningful opportunities;
Deliver exceptional client service by maximizing results and driving high performance from people, while also fostering collaboration across businesses and borders;
Influence clients, teams and individuals positively, leading by example and establishing confident relationships;
Understand key objectives for clients and Deloitte, and align people to them to set appropriate priorities and direction;
Launch your career with The One Firm where you can make a greater impact than you ever thought possible. With endless opportunities at every turn, and a culture built to support and drive our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, and lead.
At Deloitte, we understand that everyone, and their career goals, are different. As a firm, we help create the conditions and opportunities that will enable our people to thrive both professionally and personally.
We do this by making three commitments to our people :
You will lead at every level : We grow the world’s best leaders so you can achieve the impact you seek, faster.
You can work your way : We give you the means to work how you want, and we have innovative spaces and the mindset to help you be wildly successful.
You will feel included and inspired : We create a deep sense of belonging where you can bring your whole self to work.
Apply now and let us show you how to push your career to the next level at Deloitte. The One Firm. For You.
Deloitte is an inclusive employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process.
Please advise the Recruiter to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation will be addressed confidentially.
We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted