Senior Technical Specialist
MEDA Engineering
Windsor, ON, CA
3d ago

On behalf of our client, a full service technology firm in Southwestern Ontario, we are recruiting for a Senior Technical Specialist to join their team.

RESPONSIBILITIES :

  • Responsible for the following : designing, installing, maintaining and supporting Servers, LAN, WAN and network infrastructures
  • Act as the lead technician for advanced-level projects, break-fix and work order implementations
  • Provide support for customers and internal staff in resolving technical issues
  • Communicate effectively with customers and internal staff ensuring an exceptional customer and co-worker experience
  • Demonstrate excellent self-management skills by managing loose-ends and task follow-through
  • Perform timely administration using concise technical writing techniques that provide the customer and internal staff with professional documentation
  • Provide support for customers and internal staff in resolving technical issues
  • Communicate effectively with customers and internal staff ensuring an exceptional customer and co-worker experience
  • Perform timely administration using concise technical writing techniques that provide the customer and internal staff with professional documentation
  • Work with senior staff for advanced-level projects, break-fix and work order implementations
  • Remote, in-house and onsite work orders for workstations, printers, servers and connectivity equipment
  • HP Warranty repair
  • Dell Warranty repair
  • Lenovo Warranty repair
  • On-site assistant for project implementation
  • Preventative maintenance for workstations, servers and printers
  • RMM deployment
  • Cloud services deployment
  • Administration for workstations, servers, printers and network connectivity equipment
  • Routing and connectivity equipment implementation and repair
  • Workstation in-house preparation
  • Open work order self-management and additional request follow-through
  • Exceptional administration, documentation and communications
  • Escalation for lower tiers
  • Exceptional work ethic to ensure problem has been resolved and client is fully satisfied
  • Perform post-resolution follow ups with end user and team members as required
  • After-hours rotation
  • Team support for after hours
  • Timely documentation of notes on work orders in MSP Manager / Kare (within 24 hours of work performed)
  • Ensuring work orders are updated to reflect current status / stage of completion
  • Timely logging of hours / time spent on work orders (minimum 5 hours per days of billable time)
  • Timely follow-up and closure of customer service tickets in Kare
  • Timely progress updates to customer on work orders
  • Communication with dispatch regarding scheduling and adherence to time / task management SOP
  • REQUIRED SKILLS & QUALIFICATIONS :

  • A University level Computer Science degree, or a College level Computer Systems Technology diploma
  • 5 years field experience and possess strong written and verbal communication skills is required
  • Extensive knowledge in the implementation, maintenance and troubleshooting of the following processes : VPN, routers, firewalls, switches, wireless, MS Server, SAN, MS Exchange, Terminal Services, MS Active Directory, virtualization, fault tolerance, disaster recovery and data backup
  • Take pride in tasks, earn respect through actions, go beyond job expectations, and lifelong learners
  • MEDA offers an excellent referral bonus. Great candidates know great candidates.

    Apply
    Add to favourites
    Remove from favourites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form