Position Profile :
General Manager required on a full-time (40 hours per week) basis. Reporting to the Trump Managing Director / Local Owner, the General Manager ensures that the Hotel operates towards achieving its vision in keeping with Trump Hotels’ vision of doing it better than anyone else providing the preferred hospitality experience through exceeding expectations and caring without compromise.
An innovator, excellent communicator and experienced Business Executive who represents and is the spokesperson for the Hotel in all matters relating to the public, community, government and outside partners.
Position Responsibilities :
Establish effective meetings of all operating departments.
Chairing the weekly, executive committee meeting.
Weekly reviews of :
Employee overtime and labour use
Approval of monthly forecast on Sales projections
Inspection of entire hotel continuously and co-ordinate weekly rooms’ inspection with co-ordination. Reporting back to ensure quality standards are maintained according to TRUMP Guidelines.
Follow up action plan produced for improvements.
Continual application of all TRUMP policies and procedures, including quality service standards.
Involvement in the establishment and monthly review of the TRUMP Standards (Risk Management) with Executive Committee regarding the procedures for fire, riot, extortion and cash security.
Active participation in the monthly Safety Committee, ensuring that it conforms to TRUMP requirements.
A Walk around the property at least once a day to greet all associates.
Implementation of Trump Hotels’ recommendations for changes and improvements to establish procedures to coincide with the changing needs of the hotel guests and associates from Director’s Trip Reports.
A daily analysis of the Daily Morning Rooms Report and Flash Report, following up any discrepancies immediately.
A leading role for the 30 minutes daily morning briefing with the operational team.
Review of all staff promotion checks and rebates, weekly, with Financial Controller.
Involvement in the Manager on Duty Program each week following TRUMP standards.
Development of a multi-skilling program to improve manning levels to enhance team associate’s job satisfaction.
Provide leadership to create an environment which embraces a caring approach to the Hospitality experience, Business practices and the local culture within the workplace.
Being a role model for a professional image and etiquette for Associates to follow.
Promoting and leading the Trump style of work and the mobilization of all Associates to practice the Trump Hotels’ Team Developer, Team Leader and Team Professional process of doing business.
Developing and maintaining an evolving organizational development concept and plan that
Fosters Hotel growth and that consistently supports the Company’s Vision and Values.
Promotion, implementation and education of all Associates on the TRUMP Policies, Procedures and Performance Standards.
Ensure that the global Code of Conduct policy is understood and followed by all Associates.
Being involved with, and supporting the recruitment practices to ensure that the right talent is acquired and that employment practices are followed in accordance with the local labour requirements.
Ensuring that the internal working conditions provide favourable and safe environment for all Associates.
Being involved with and supporting a Hotel-wide recognition program in which Associates are fairly recognized for their contributions and achievements.
Planning, coaching and directing Steering / Executive Committee members in relation to Leadership, motivational skills, exploring new concepts and thinking.
Ensuring that every Associate is provided with an annual TRUMP performance appraisal.
Ensuring that every Associate has a career development plan which is reviewed annually through the TRUMP Grow your Future process.
Ensuring that every Associate is provided with and educated on the job role . Competency Profile and standards of performance.
Be accountable and responsible to ensure that all Associates receive the education, tools and assistance in order to be able to perform their role.
Planning, coaching and directing a planned Hotel-wide attrition (succession) plan for the Hotel’s sustainability.
Ensuring that effective internal communication on a regular basis, e.g. state of the Hotel , daily stand-ups, circulation of needed reports, trade journals etc.
Promoting and branding People Innovation as a philosophy and not a department.
Be personally involved in the orientation of all new associates and ensure that they receive a TRUMP standard of education and training before commencing duties.
Be involved in the education of associate in the handling of guest inquiries and service delivery with respect to care; open communication and empowerment skills to exceed expectations.
This education needs to take before commencing duties and reviewed annually.
Ensures that before any appointment, promotion or transfer, the associate has been prepared for the role as per TRUMP standard using the Core Competency Profile, and during the first year in that role receives regular reviews and feedback.
Ensures that every department conducts a full education and training pre-budget plan developed to maintain the highest standards of operational service delivery Product standards and associates expertise.
Choose and preparing those responsible for the education and training management and implementation in accordance with TRUMP standards.
Able to read and understand the Financial Statement and be cognisant of the relationship of costs / expenses and revenue.
When fluctuations occur in either area, the General Manager must be able to relate the two, note significant variances and be the leader in taking appropriate measures to improve profitability percentages.
Able to hold the Executive Committee accountable for the financial performance of their specific divisions. He / she is accountable for the overall financial performance of the hotel.
Able to Lead and direct the preparation of the Annual Business Plan, Capital and Operating Budgets in accordance with corporate guidelines and management contract.
Able to instill a clear focus and awareness on cash flow management within the hotel.
Provide leadership in ensuring that all members of an Executive Committee have up-to-date financial knowledge of the property’s financial status and forecast for the next three months.
To be able to implement TRUMP standards of report submission to the Corporate Office and the owners. (All reports are to be complete, accurate and submitted on their due date).
To know and understand the relevant Terms & Conditions of the Management Agreement.
To be able to communicate Business Plan, Budget and any other Financial presentation to the owners and the Corporate Office clearly and effectively as per TRUMP Guidelines
Demonstrate strategic business planning skills for long and short-term projects (positioning through pricing and product).
Measure business results and associates performance, maintains, modify or take action when necessary.
Plan promotions of products and services to increase profit and market share.
Develop, implement and monitor a marketing business plan annually for presentation and approval by corporate and for subsequent presentation to ownership.
Assist in the planning and implementation of the Hotels Marketing and Sales Strategy.
Ensure effective public relations are maintained. Establish a good communication and relationship with the local community.
Participate actively on promoting and implementing Preventive Maintenance program effectively.
Participate actively to promote best environmental management standard and awareness among associates and community.
Promote and implement Emergency Procedures such as Risk Management effectively.
Computer literate. Included but not excluded to access the company’s email, know how to access and surf the internet, know the various MS Office modules (Word and Excel), and have the aptitude to learn the basics of the various systems in the hotel.
Familiar with the various systems in the property and different capabilities of each module.
Review and monitor I.T. related projects, problems, etc. and coach I.T. Director when required.
Lead weekly merchandise / forecast meeting to have a good understanding of current market trends, competitive analysis, price setting as well as what is already booked and expected in the hotel in the short and long term.
Use this meeting as a strategic planning session for the business direction of the hotel (pricing is driven by customer demand and must be flexible enough to change in a matter of minutes).
Position Requirements :
Must have 5 Star luxury hotel management experience
Hotel Opening experience is required
Must have a proven record of leading with passion and delivering outstanding luxury service in a fast-paced environment.
Must be self-motivated, decisive, responsible and driven to achieve goals.
Ability to work well in a multilevel team environment and motivate a team of associates.
Ability to work well under pressure.
Possess basic understanding of the Balance Sheet to ensure that the Financial Services Division is maintaining clean, complete and current reconciliation of all balance sheet accounts.
Possess strong interpersonal skills, excellent oral and good written communication skills.
Ability to think independently, possess good judgment, proven problem-solving skills and effective decision-making skills.
Ability to exercise high levels of patience, tact and diplomacy.
Must be organized and detail oriented.
Ability to follow and enforce all safety policies and procedures and respond properly to any hotel emergency or safety situation.
Ability to work flexible hours, including shift work, weekends, holidays, and extended hours as required.
Must adhere to the appearance and grooming policy.
Comply with Trump International Hotel and Tower Vancouver work rules and standards
Any other duties as required.
Education & Experience