Program Supervisor, Building Interiors
Toronto Community Housing Corporation
Toronto, Ontario, Canada
3d ago

Make a difference

The Program Supervisor will administer, coordinate, design and deliver construction and maintenance services / solutions to clients.

The successful candidate will support the Business Unit(s) in the effective delivery of 24 / 7 / 365 Demand Services requests, planned maintenance, preventative maintenance and construction programs in a multi-disciplinary environment.

What you’ll do

  • Plan, coordinate, implement and inspect planned, preventative and emergency maintenance and construction programs
  • Provide recommendations in assessing operating systems by replacing / extending life cycle and / or reducing / mitigating potential damages in life cycle of building components
  • Prepare, evaluate and execute service proposals (e.g. RFP, quote, contract review, etc.) of construction, preventative, and demand service requests for clients on an on-call 24 / 7 basis
  • Establish client communication protocols, financial reporting mechanisms, progress updates, scheduling and work activities to meet / exceed contract obligations
  • Mitigate risks to client’s assets through establishment of proven service standards
  • Assist staff and clients in providing business operation performance reports
  • Maintain quality assurance standards
  • Identify business opportunities for TCH
  • Promote TCH marketability by building partnerships and streamlining service deliverables
  • Supervise multi-disciplinary vendors’ pool, including performance evaluations, site inspection, service procurement and delivery strategies from concept to completion
  • Coordinate with various departments within TCH to successfully implement assignments
  • Prepare regular equipment / service audits
  • Recommend, implement and evaluate corporate vendor management policies and procedures
  • Supervise, mentors trains and direct unionized service and administrative staff
  • Coordinate all aspects of service delivery and staff deployment
  • Manage staff’s attendance including vacation requests, payroll input and monitoring of staffing capacity (shifts, on call, call-out schedules, etc.)
  • Coordinate with Human Resources and respective Unions to handle conflict resolution and grievances
  • Participate in Joint Health and Safety Committee (JHSC) meetings and / or other committees as required
  • Participate in Health and Safety compliance, workplace accident and injury investigations and reporting
  • Manage ongoing project communication to all parties including progress meetings and presentations to stakeholders.
  • Update various databases for job progress and close-out outs
  • Prepare close-out documentation and schedule site meetings with all parties to address deficiencies to ensure final close-out of work completed
  • Arrange for and conduct detailed inspection for substantial performance of work under the Construction Lien Act and arranges for issuing requisite documentation
  • Prepare and / or review project budgets including profit projections, tracking, adjusting and reporting on profits and costs anomalies, and reconciling costs for quarter / year end
  • Provide and recommend approaches on program / project budgets to Program Manager or designate
  • What you’ll need

  • Minimum of 3 - 5 years of job related experience including extensive technical and legislative knowledge and experience in contract administration, tender preparation, and development and monitoring of budget plans.
  • College diploma in related technical field or trades certification (Mechanical, Electrical, Carpentry) or equivalent work experience in Architectural / Structural / Mechanical and Electrical / Landscape Architectural and / or Facility Management
  • Experience supervising unionized staff would be considered an asset
  • Preference will be given to candidates possessing professional designation of Certified Engineering Technology (CET) or the Association of Architectural Technologists (MAATO)
  • Ability to work on small to large scale projects and multiple projects within a program based environment
  • Sound working knowledge of Occupational Health and Safety Act, Residential Tenancies Act, Ontario Building Code, Fire Code, local By-Laws and other related legislation
  • Possesses strong negotiating skills and the ability to analyze and evaluate complex problems provide solutions and recommend alternatives
  • Possesses advanced skills in computer applications such use of Microsoft Word, Project and Excel
  • Excellent communication skills both oral and written
  • Excellent customer service skills and experience in providing respectful service
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