About The Job - Associate Consultant
In this role, you’ll play a critical role in ensuring the success of Influitive customers in 3 key areas : working with them to build, maintain and eventually launch healthy thriving communities through our platform, AdvocateHub.
You’ll also be a contributor to our advocate community best practices and stretching the use of AdvocateHubs to their fullest potential.
You’ll be teaching people new skills and turning abstract goals into concrete actions and seeing them come to life before your eyes, but by your hand.
It’s a dynamic role, that’s for sure; switching things up with new projects with multiple customers (and shifting priorities), clearing your slate, then tackling new ones with new people and of course, inspiring our customers to think big! Sounds like you? Keep reading!
How you’ll make a huge impact here - and on your career :
You’ll act as a consultant for our customers bringing their vision to life and making sure they are able to hit their growth objectives through their program through our Expert Services : from analyzing program health and metrics, building custom dashboards, stepping in and managing programs directly, and eventually launching customer programs.
This means that most of the time, you’ll be a hands-on resource managing, maintaining and elevating the health of our customers’ communities
At times, you’ll be consulting virtually but also lead on-site workshops and strategic discussions towards a successful launch (once you’re fully ramped)
But all the time, you’ll create amazing relationships with our clients’ internal teams and inspire them to push the boundaries of how they generate growth through their advocates
You’ll also help to validate our best practices as you’re embedded within some of our customer’s communities as their admin.
You’ll capture key learnings and insights, creating a deep feedback loop to help us refine and improve our product + CS strategies and tools (helping not only our customers but Influitive to innovate).
You’re creating engaging content and campaigns on AdvocateHubs, driving challenge completions, increasing referrals, social shares, references and much more activity
With the content that you develop and create, you’ll test what works, what doesn’t and be able to pivot
And once you’re leading launch projects, you’ll work cross functionally to handoff customers to other parts of our customer’s teams once set up for success.
What an incredible candidate looks like :
You’re a maestro when it comes to client and project management - super-organized, time-management is second nature to you and you’re able to context-shift and pivot esp.
when working on several complex projects (often at the same time)
Creativity and thinking outside the box is in your blood. Whether it’s social media, content marketing or customer marketing campaigns, you know how to engage people to drive real results.
You’re savvy and nimble, quick to catch onto new tech / systems as our product changes. Juggling both the needs of our customers and working on the back-end of our product doesn’t scare you.
You have a great attention to detail and can still remember the name of your grade 3 classroom goldfish.
You understand that data makes the world go round, and can think analytically about non-analytical subjects (like advocacy, marketing, blog posts, and customer information)
You don’t shy away from detective work and problem solving (even when the answer isn’t obvious); finding solutions to problems excites you.
You’re constantly analyzing, testing and adjusting when things don’t go as planned (life happens).
You’re resourceful, resilient and proactive in your approach to managing internal and external stakeholders - you’re a team player and want to help those around you succeed.
And with a team (and customers) across North America, you’re able to work well with folks remotely, but also open to travel.
What you’ll get from us :
At Influitive, you’ll find an empowering environment where people are inspired to do great work, learning and developing quickly as professionals as they fundamentally change the way companies mobilize customers and advocates.
Check out our Glassdoor page to see what this looks like in action in the words of our advocates our employees.) In addition, you’ll get some awesome perks, such as a MacBook Pro, catered lunches 2X / wk, unlimited vacation, and a comfy Influitive hoodie.
We offer everyone competitive compensation including generous benefits from day one, and stock options in the company.
At Influitive, we believe that diverse and open teams perform the best.