If you’re passionate about leading a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us!
The Resident and Family Experience Coordinator is a critical role within our communities as it impacts the lives of residents through the strong leadership and motivation of Sienna team members.
As a Resident and Family Experience Coordinator your typical day will impact the following ways :
Reports to the Director of Care
Coordinates daily care needs within the assigned resident home area(s) / neighbourhood(s), interacting with the interprofessional team to prioritize resident care activities
Works in collaboration with other team members, such as Associate Director of Care, Registered Practical Nurses, Registered Nurses, and allied health team members to deliver resident care
Coordinates resident move in and move out process
Follows up on concerns / complaints that arise in the resident home area(s) / neighbourhood(s) to ensure that they are addressed in a timely manner and achieve satisfactory outcomes
Assists with the recruitment and retention of team members
Performs other duties as assigned
Must haves :
Minimum of three years’ experience in healthcare, social services, or related sector
Experience in inventory control and resource utilization
Strong oral and written communication skills required
Ability to organize, plan, and delegate responsibilities
Ability to collaborate and work in teams
All applicants must successfully pass the prescribed Vulnerable Sector Check. Applicable to Ontario applicants.
All applicants must successfully pass the prescribed Criminal Records Check. Applicable to British Columbia applicants.
Bonus points for having :
College Diploma or University degree or equivalent is preferred
Experience in the field of Gerontology preferred
Knowledge of the Long Term Care Act & Regulations preferred
Customer service related experience an asset
Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.