Watch your career take flight at GardaWorld!
GardaWorld is the largest provider of aviation services for the Canadian Air Transport Security Authority (CATSA), offering screening services in 28 airports across Canada.
Pre-Board Screening Officers are specialized professionals tasked with protecting air travelers by screening them and their belongings, while exhibiting the highest degree of vigilance and providing excellent customer service in a challenging environment.
Our officers undergo rigorous specialized training up to 180 hours, both in class and on-the-job in order to acquire CATSA Screening Officer certification so it is not essential that you have previous security experience, training or licenses.
We are looking for dedicated candidates seeking a career that requires great communication skills and customer service experience who are comfortable working in the airport's high-tech, fast paced environment.
We are currently recruiting Pre-Board Screening Officers for future career opportunities at the Calgary International Airport.
On completion of training the role is initially on a Part-Time basis with the potential for Full-Time hours.
You are responsible for screening passengers, non-passengers and their baggage using screening equipment
You are an ambassador for customer service and interact with passengers and stakeholders alike in a professional and ethical manner
You follow aviation regulations and standard operating procedures at all times while demonstrating critical thinking
You ensure that the screening of passengers is completed efficiently and pleasantly
You assist in maintaining the flow of passengers to influence efficiency
You report all incidents using established communication channels
You are committed to ongoing training and long-term development
Career Benefits :
Hourly salary : $23.40-$25.70
Full time paid training at $20.47 / hr
Uniform is provided
Opportunities for long-term career development in specialist and management positions
Career Requirements :
One (1) year of customer service experience
Security experience or licence NOT required
Must be a Canadian citizen or a Permanent Resident
No previous criminal background for which a pardon has not been granted
Over 18 years of age with a high school diploma or equivalent (GED)
Available to work and commute any scheduled shifts in a 24 / 7 operation
Physical requirements include but are not limited to standing for long periods of time and lifting / pushing / pulling luggage and other heavy items (up to 22kg)
Skill requirements :
Strong communication, excellent customer service and people skills
Strong team work abilities and interpersonal skills
Ability to prioritize, remain calm and multi-task under pressure in a dynamic environment
Fluency in English, spoken and written. Fluency in French is an asset.
Alert and detail-oriented
Our officers must be able to obtain a Transportation Canada Security Clearance (RAIC) and a valid medical from CATSA, in addition to successfully completing the extensive training program.
The hiring process can take between 3 to 6 months to complete due to the wait time associated with the application for a Transportation Canada Security Clearance (RAIC).
For candidates who hold a valid Transportation Security Clearance or previously held a valid Transportation Security Clearance in the last 24 months, this process may be accelerated.
We thank all applicants for their interest in the position; however, we will only communicate with selected candidates. This will occur via email so ensure to check your email for correspondence from us, including emails redirected to your junk / spam mailbox.
You can apply only once within a 6 month period. Using more than one profile to apply multiple times within this timeframe will result in automatic disqualification.