Reporting to the Manager of Analysis and Reporting, the role of Bank Reporting Analyst will support aspects of Manulife Bank’s customer and data reporting requirements, including product performance dashboards across all of the Bank's product lines.
This role will work closely with the Product Managers and collaborate with the Bank’s Risk Analytics team, leveraging best practice in data analytics and reporting.
The ideal candidate will have a strong background in data reporting, manipulation, and a demonstrated ability to solve analytical problems.
Data Reporting : Perform ad hoc analysis and communicate results to stakeholders in a clear and effective manner. Key areas of focus include product and customer segmentation, as well as analytics to support assumptions in business cases
Performance dashboards : Maintain and enhance Bank performance dashboards to provide insight and inform decisions on the product portfolio as well as measure the success of strategic promotions and cross sell initiatives
Competitive reporting : Perform ad hoc competitive analysis and reporting on industry trends, market share as well as specific product and marketing initiatives
Liase with other areas in Canadian Division to leverage customer data and segmentation initiatives and best practice
Develop deep subject matter expertise in all stages of the bank reporting process, including data extraction, analysis, interpretation, and validation
What motivates you?
You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What we are looking for
Post-secondary education in an analytical or quantitative discipline (e.g. Math, CS, Engineering, Economics).
Experience in an analytical environment manipulating large amounts of data (e.g. Data Analyst, Business / Operations Analyst or Statistician), preferably within a financial institution.
Business Intelligence experience, including the generation of analytical reports for internal or external customers.
Demonstrated ability to communicate complex problems in a clear and concise manner to senior colleagues.
Advanced level Excel (Pivot Tables, VBA Macros)
Intermediate level SQL (Joins, Aggregate Functions, Sub Queries)
Nice to Haves :
Experience with the application of statistical principles in a business setting
Familiarity with computer programming concepts and database architecture
Previous experience in consumer goods and / or product and marketing organization
Experience with statistical software such as SAS, Python, Matlab, or R
Experience with Power BI
Experience with Salesforce
What can we offer you?
A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.
Our commitment to you
Values-first culture : We lead with our Values every day and bring them to life together.
Boundless opportunity : We create opportunities to learn and grow at every stage of your career.
Continuous innovation : We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and Inclusion : We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship : We build a business that benefits all stakeholders and has a positive social and environmental impact.