Manager, Operational Performance
Intact Insurance
Montréal, Québec, CA
3d ago

From coast-to-coast, our inspiring colleagues are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times.

With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

At Intact, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts the best the industry has to offer.

You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can : shape the future of insurance, win as a team, and grow with us.

At Intact, insurance is not about things. It’s about people. It’s what we believe, and it shapes everything we do. It’s why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in.

As a recognized top employer, we’re committed to living our values and supporting our dedicated people who bring their best to work each day because they know their work matters.

As a subsidiary of Intact, Partner Solutions (PSI) is a proud partner with the insurance broker community and offers turnkey, IT hosting services.

Our goal is to be a digital enabler in this market, offer simple, emerging technology solutions, ensure a safe and secure IT environment, and provide second-to-none customer service.

About the role

We are looking for a detail-oriented, critical thinking Manager, Operational Performance to help develop and oversee a critical support team in a growing technology solutions business.

This is an exciting opportunity for someone who wants to develop a breadth of operational experience for a PME that is supported by a large corporation.

Your mission critical objective for the first year will be to support the Controller through a transformation phase of this quickly evolving business.

This role reports to the Director, Controller & Operational Performance.

Here are a few ways you will make a difference :

  • Design new processes for new services and re-design existing processes to meet evolving needs of the current portfolio (workflows, controls, accountability)
  • Assist in defining business requirements for a new back-office system and own the governance aspect of deployment thereafter
  • Support and compliment the planning and project teams by using your governance expertise to provide reporting, control, and rigor in prioritization and execution
  • Ensure financial, legal, admin, and procurement control and process efficiency, responding to the business’ needs, and balancing risk with agile capacity in this growing business
  • Oversee financial and administration functions including monthly financial reporting, billing, accounts receivable, and accounts payable
  • Manage the legal and contractual agreements to ensure proper diligence, compliance, and procurement policies are adhered to
  • Lead financial analysis, costing analysis, and modeling all essential inputs to the annual costing and business review exercise of products and services
  • Define and own key success and operational metrics, prepare quarterly forecasts and annual reports and scorecards on the performance of our business
  • Co-ordinate with internal stakeholders (legal, internal audit, corporate finance, tax, etc) to ensure compliance with corporate policies and federal / local requirements
  • Workplace : Montreal (2020 Blvd Robert-Bourassa), Toronto (700 University)


    What you bring to the table :

  • Bachelor’s degree in Business, Law or similar
  • Strong financial and data-driven business acumen. CPA, CFA, MBA, MSc, or LLM is a strong asset
  • Creative problem solving : high tolerance for complex and ambiguous business and operational problems
  • Excellent strategic communication skills
  • Teamwork and collaboration : You are great at managing and working with a number of different business teams and priorities, creating shared vision and jointly owned goals and metrics
  • Exceptional project management skills, leading the ability to multi-task and juggle competing priorities
  • Strong understanding and interest in information technology and its value to business
  • Working proficiently in both French and English is a requirement
  • Here are a few reasons why others have joined our team :

  • An award-winning, inspiring workplace that supports its people and recognizes great work
  • Stimulating, challenging projects and development opportunities to help you grow your skills and career
  • A comprehensive financial rewards program that recognizes your success
  • An extensive, flexible benefits package
  • An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
  • A $350 annual wellness account that promotes an active lifestyle
  • Flexible Work Arrangements

    We’re proud to support a flexible hybrid approach which gives everyone the best of both worlds. While there are no minimum or maximum time requirements, each team’s need for in-person connections will be different and there will be times you’ll join your colleagues at the office.

    Closing Statement

    We are an Equal Opportunity Employer

    If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

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