Customer Representative
Energy Safety Canada
Nisku, AB, CA
6d ago

Energy Safety Canada is the national safety association for the oil and gas industry. We develop and support common industry safety standards, deliver effective learning systems, share data analysis and safety expertise with workers and employers, and advocate for worker health and safety.

Our goal is the same as industry’s zero injuries, zero incidents. Learn more at www.EnergySafetyCanada.com.

Job Overview :

Reporting to the Manager, Training Services, this position is responsible for providing exceptional customer service to Energy Safety Canada’s stakeholders which include all students, instructors and clients.

Responsibilities :

  • Provide Stakeholder Customer Care : Effectively answer all customer inquiries in a Contact Centre environment (phone, email and chat) and in-person.
  • Strong communication skills; able to clearly explain unfamiliar concepts to our customers in a clear and concise manner.

    Provide knowledgeable guidance on Energy Safety Canada courses and course selection, as well as safety information and products.

    Address and resolve technical problems through a variety of methods, including troubleshooting, research, and provide education to stakeholders.

    Other duties as required

  • Process Stakeholder Requests : Effectively process all customer requests. Maintains and updates customer data. Follows policies and procedures, as defined.
  • Provide Internal Stakeholder Support - Liaise with various departments as required to effectively resolve customer exceptions, escalations and opportunities for improvement.
  • Works on assigned inter-departmental initiatives to support department priorities, as required.

  • Certifies classes (as required, task dependent) : Input student completion information and adjusts marks or completions, as necessary.
  • Mandatory focus on accuracy. Prints certificates and other pertinent material for the classes. Update’s student and class information on course completions.

    Filing and organizing class information as it is received and after processing. Follows policies and procedures, as defined

  • Other duties as required
  • Required Knowledge, Skills and Abilities :

  • Strong interpersonal and communication (oral and written) skills required
  • Excellent customer service and relationship building skills, with an attention to patience and professionalism required
  • Demonstrated ability to work well as part of a team
  • Must be able to work in a multi-task environment that is deadline driven and has a high volume of work
  • Data entry experience with focus on accuracy and troubleshooting an asset
  • An ability to navigate multiple computer systems
  • Computer literate, ability to proficiently and fluently use iMIS, D2L, Integrity Advocate or other similar software programs would be an asset
  • High school diploma or its equivalency is required
  • 6+ months experience in a Contact Centre
  • 6+ months experience working in a customer service role
  • Proficient in MS Office and has basic computer skills
  • Be a part of building a stronger, safer workforce!

  • Great Base Salaries
  • Full Medical & Dental Benefits
  • Paid Vacation
  • Flex Days
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