The Financial Services Call Centre is responsible for all Client facing aspects related to the servicing of our ADP Canada Money Movement product.
Administering approximately 100,000 calls annually (both inbound and outbound). The inbound calls pertain to banking and company level tax inquiries.
The outbound calls pertain to rejected / returned direct deposit notifications and client follow up regarding outstanding service requests.
They also manage any Admin Fee Credit requests and provide support for Employment Verification Services regarding onboarding and live client service.
The Financial Services Representative (FSR) is responsible for handling internal and external requests related to banking and company level tax inquiries in a centralized call centre environment.
Interacting with other departments in ADP, the role of a FSR is to handle both inbound and outbound calls with the inbound component comprising roughly ¾ of the potential call volume.
The FSR is expected to provide service excellence to both internal and external clients by processing requests accurately and professionally in adherence with ADP / Government Agency / Financial Partners' outlined policies.
Duties and Responsibilities
Knowledge, Experience and Skills
MS Office Intermediate on all components)
NOTE TO APPLICANTS :
Please note that any offer of employment will be subject to verification of employment background checks, including a criminal record check.
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