Resource Coordinator - Service
Ingersoll-Rand plc
Burnaby, British Columbia, Canada
1d ago

At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments.

  • Our people and our family of brands including , , , , and - work together to enhance the quality and comfort of air in homes and buildings;
  • transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results.

    For more information, visit .

  • Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce;
  • including individuals with disabilities and United States qualified protected veterans.Our Trane Burnaby office has a new exciting opportunity to join our organization as a Resource Coordinator in our Service organization.

    You've imagined it many times. You're working at a company that challenges you to innovate and encourages you to apply your talent and knowledge.

    Where you're empowered and expected to make decisions that propel business growth.

    As a Service Coordinator you will be responsible for moderately complex planning, coordinating, controlling, and directing activities of operational resources.

    Also responsible for customer interaction, communicating with the Field Technician Supervisors, and coordinating jobs with Project Managers. Responsibilities

  • Coordinates service resources.
  • Assigns team members to project
  • Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
  • Inputs project location to system.
  • Generates Work Order Documents, dispatches technicians, and notifies customers.
  • Responsible for customer interaction / satisfaction
  • Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign / dispatch Controls Technicians and HVAC Technicians
  • Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
  • Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators.
  • Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
  • Logs service start-up and service work requirements in job tracking system.
  • Responsible for generating, interpreting, and printing various assigned reports.
  • Flexibility to work overtime / weekends, as required.
  • Qualifications

  • One-year certificate from college or technical school; or three (3) plus years of related experience and / or training;
  • or equivalent combination of education and experience.

  • Working knowledge of office equipment and Microsoft Office products.
  • Familiarity with the operation of Energy Management Systems, HVAC Systems and / or Temperature Controls preferred.
  • We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest.

    We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.

    If you share our passion for inspiring progress for bringing about bold shifts in how people, economies and societies operate then you belong with Ingersoll Rand. Progress begins with you.

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