front desk clerk, hotel
The Falls A Family Lodge
Niagara Falls (ON)
5d ago
source : Gouvernement du Canada

Education

Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

  • Specific SkillsTake, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services;
  • Process group arrivals and departures; Process guests' departures, calculate charges and receive payments; Investigate and resolve complaints and claims;
  • Answer telephone and relay telephone calls and messages; Clerical duties (i.e. faxing, filing, photocopying); Provide general information about points of interest in the area;
  • Handle wake-up calls; Provide customer service; Assist clients / guests with special needs; Maintain an inventory of vacancies, reservations and room assignmentsBusiness Equipment and Computer ApplicationsWord processing software;
  • Spreadsheet; InternetWork SettingHotel, motel, resortWork Conditions and Physical CapabilitiesFast-paced environment; Work under pressure;
  • Attention to detail; Standing for extended periodsPersonal SuitabilityEffective interpersonal skills; Flexibility; Team player;
  • Excellent oral communication; Excellent written communication; Client focus; Dependability; Judgement; Reliability; Organized

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