Customer Services Specialist
Bayer
Mississauga, ON,Canada
4d ago
source : MNC Jobs

Job Description

Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life.

At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change

Customer Services Specialist - Animal Health (contract)

Your tasks and responsibilities The primary responsibilities of this role, Customer Services Specialist, are to :

  • Accurately enter orders from customers via, fax or email. Validate EDI orders.
  • Collections management for French speaking customers
  • Demonstrate successful up / cross selling skills;
  • Keeps up-to-date on policies, procedures and products;
  • Enter basic and complex returns with accuracy and in an efficient manner;
  • Demonstrate problem solving skills, properly handle inquiries and complaints with limited supervision;
  • Maintain Standard Operating Procedures for assigned extra job duties;
  • Various other job duties as requested.
  • Who are you

    Your success will be driven by your demonstrations of our LIFE values. More specifically related to this position, Bayer seeks an incumbent who possess the following :

  • This position requires a Bachelor’s Degree with two years successful experience in an inbound order-processing environment or a high school diploma and a minimum of four years successful experience in an inbound order-processing environment;
  • Excellent inter-personal, organizational, written and oral communication skills in English and French, including good voice quality and articulation.
  • Experience with SAP SD, HANA reporting
  • Collections management experience
  • PLEASE NOTE : While the successful candidate will be classified as a regular full-time at will employee, this role is viewed as a project assignment for a limited duration.

    While no definite period of employment is being offered, the current estimate is that work associated with this project work would be completed no later than end of year 2021.

    In the course of Bayer’s Animal Health separation this position will be transferred to Elanco.

    LI-CA Bayer welcomes and encourages applications from people with disabilities. Candidates participating in our selection process requiring accommodation due to adisability or medical need are encouraged to notify the Bayer representative that they will be meeting with to ensure appropriate arrangements can be made.

    Location : Canada : Ontario : Mississauga

    Division : Animal Health

    Reference Code : 135121

    Job Segment : Medical, Agricultural, Animal Health, ERP, Supply, Healthcare, Agriculture, Veterinary, Technology, Operations

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