IT - Systems Operator
Future Electronics
Montreal, Quebec, Ca
3d ago

Position Overview

This position is responsible for monitoring, backup and restoration of different platforms. The I.T. operator will act as a first level liaison with telecomm partners (AT&T, Bell, Videotron, etc.

and ensure smooth operation of global I.T. services as well as perform escalation / notification procedures

Working Conditions :

  • Must available to work shifts on a rotational basis (Department operates 24hrs / 7days week)
  • Responsibilities

  • Ensure smooth operation of global system hardware and software
  • Identify and analyze exceptions and unexpected events
  • Monitor hardware performance of different systems (NT servers, Tandem, Bserver, Unix, etc.)
  • Monitor and log errors, route incidents to appropriate support groups
  • Identify and record out-of-line and major incidents
  • Run and analyze systems backups
  • Monitor and troubleshoot network connectivity for global distributors and branches
  • Monitoring the physical environment for the Data Centre (temperature, power supplies, and so on)
  • Effectively answer all user calls for different departments (helpdesk, switchboard, printshop, and customer care from 17 : 30-
  • 08 : 30 during the week (Mon.-Fri.) and 24 / hrs / day on weekends.

    Qualifications and Experience

  • High school diploma
  • Minimum 1 year experience operating the aforementioned systems
  • Strong knowledge and use of MS office
  • DEC in I.T. would be an asset
  • Experience in a similar environment would be an asset
  • Must have solid experience within an operating department
  • Excellent communication skills
  • Competencies (Skills & Behaviors)

  • Sense of urgency
  • Flexibility
  • Organizational skills
  • Ability to analyze problems
  • Teamwork
  • Apply
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