Credit Counsellor, Client Account Management
CIBC
Vancouver, BC
6d ago

What You'll Be Doing

Join our Contact Centre team as a Credit Counsellor and make a real difference for our clients.

We want to hear from you if :

  • You go the extra mile, because it’s the right thing to do.
  • You are ambitious and you love to learn.
  • You are motivated to make a difference.
  • You love to surround yourself with people who challenge you.
  • You listen and learn from the diverse experience of others.
  • You bring the best of yourself to work.
  • If this sounds like you, but you’re not sure if you’re ready to be on the frontlines of client service, we’ve got you covered.

    You’ll begin your journey with an industry-leading paid training program that runs about 3 weeks.

  • Your training will get you equipped with the skills and knowledge to provide the best possible experience to CIBC clients we know there’s a learning curve and we’re here to help.
  • You’ll initially participate in approximately 14 days of training with a mix of theory based learning, virtual learning, and on-the-job application - typically from Monday to Friday, 10 : 00 am to 6 : 00 p.m.
  • It’s hands-on, so you’ll get the real-life experience you need to rise to the challenge.
  • A quick note on your availability our Contact Centre is open Monday to Sunday - 7 : 00 a.m. to 8 : 00 p.m. We’d like for you to be flexible between these hours.

    How You'll Succeed

  • Get comfortable connecting on a personal level. Don’t be afraid to draw from your own experiences to help our clients.
  • Be the best listener. Make sure our clients’ feel heard, no matter what the issue.
  • Study up! Invest some real time in getting to know our products and services and use your knowledge to connect clients with the right opportunities.
  • It will also help you proactively suggest solutions / options that will help clients achieve their financial goals.

    What CIBC Offers

    At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well.

    As part of our team, you will :

  • Thrive : Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
  • Connect : Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
  • Develop : Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning and comprehensive product training
  • Prosper : Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan
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