What You'll Be Doing
Join our Contact Centre team as a Credit Counsellor and make a real difference for our clients.
We want to hear from you if :
You go the extra mile, because it’s the right thing to do.
You are ambitious and you love to learn.
You are motivated to make a difference.
You love to surround yourself with people who challenge you.
You listen and learn from the diverse experience of others.
You bring the best of yourself to work.
If this sounds like you, but you’re not sure if you’re ready to be on the frontlines of client service, we’ve got you covered.
You’ll begin your journey with an industry-leading paid training program that runs about 3 weeks.
Your training will get you equipped with the skills and knowledge to provide the best possible experience to CIBC clients we know there’s a learning curve and we’re here to help.
You’ll initially participate in approximately 14 days of training with a mix of theory based learning, virtual learning, and on-the-job application - typically from Monday to Friday, 10 : 00 am to 6 : 00 p.m.
It’s hands-on, so you’ll get the real-life experience you need to rise to the challenge.
A quick note on your availability our Contact Centre is open Monday to Sunday - 7 : 00 a.m. to 8 : 00 p.m. We’d like for you to be flexible between these hours.
How You'll Succeed
Get comfortable connecting on a personal level. Don’t be afraid to draw from your own experiences to help our clients.
Be the best listener. Make sure our clients’ feel heard, no matter what the issue.
Study up! Invest some real time in getting to know our products and services and use your knowledge to connect clients with the right opportunities.
It will also help you proactively suggest solutions / options that will help clients achieve their financial goals.
What CIBC Offers
At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well.
As part of our team, you will :
Thrive : Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
Connect : Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
Develop : Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning and comprehensive product training
Prosper : Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan