About us :
Microserve is an industry leading provider of IT services and solutions to Canadian organizations. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 250 team members, and are one of the largest technology solutions providers in Canada.
Our 30+ of continued success and growth stem from our commitment to long term client relationships, adaptability to continuous changes in the IT industry, and our amazing people.
AV Services & Solutions is a strategic growth area of our business at Microserve. The purpose of this role is to contribute to the ongoing success and growth of the AV business at Microserve through a combination of direct sales, supporting our Account Managers in positioning and selection of AV solutions and services, and participation in overseeing delivery of services and solutions.
Location / Travel : Burnaby BC or Victoria BC. Travel between all Microserve locations will be required.
Business Development / Client Relationship Management :
Acts as an SME supporting our Account Management team in the sale of AV Services & Solutions
Identifies and creates opportunities within new and existing accounts
Supports the creation and execution of deal strategy for AV opportunities
Participates in key client meetings to qualify, scope and support the sale of AV opportunities
Participates in and / or leads client meetings, presentations or oral pitches, and RFP responses
May act as an Account Executive for assigned accounts as appropriate
Ongoing Development of AV Services & Solutions Offering :
Contributes to the development of Microserve’s strategy to sell AV solutions and services
Implements AV business growth strategies
Participates in management of AV vendor relationships
Works with the marketing team to package and present our offering in a clear manner
Supports training to sales team, including guidelines to position and qualify AV opportunities
Collaborates with Microserve’s Professional Services Team to jointly agree to technology standards and strategies, and a cohesive service offering for UCC and AV combined
Participate in setting and measuring success against financial targets
Participates in pricing strategy
Provides oversite to ensure accuracy and timeliness of invoicing, financial reporting and cost allocations
Fosters and maintains cross-functional relationships with management, peers, support personnel and clients
Lives Microserve core values every day
Ongoing certifications and training relevant to the role
Skills and Experience :
Relevant education and professional development relating to business and / or technology is an asset
Experience in net new client acquisition and client account management
Proven background and track record in the sale of enterprise AV services and solutions
Excellent written and verbal communication skills, including ability to write effective and compelling proposals and business cases
Advanced knowledge of the audio visual industry, and the ability to determine how these products align to meet our customers present and future needs