Lifestyle Claim Adjuster
Aviva
Vancouver
2d ago

In order to provide the best possible claims experience for all Aviva Lifestyle Customers, we are seeking individuals who have a technical background of the Aviva Lifestyle products as well as a passion to provide superior customer service.

The purpose for the Lifestyle Claims team is to build a new, dynamic claims division which is dedicated to the Lifestyle insurance products being the Recreational Trailers, Motor Homes / RV’s, Motorcycles, ATV’s, Snowmobiles, Watercraft / Marine Vessels, Collector Cars, Manufactured / Mobile Homes and Cottages as well as the Equine (horses), Hole in One and Prize Insurance programs.

Ideally, individuals on this team will have some technical background and understanding of one or more of the unique products that fall under the Lifestyle Umbrella.

However, this individual must have an interest in developing a deeper understanding of the unique qualities of these products.

We are seeking those who consistently display a passion for helping customers with a desire to enhance the Aviva specialty Lifestyle brand.

Accountabilities

  • Ability to review, interpret and confirm coverage
  • Complete investigations into the Cause of Loss and Quantum
  • Negotiate and resolve First Party Lifestyle property claims
  • Review and comment on estimates provided by vendors
  • Represent claims in Branding and Marketing efforts
  • Build and maintain rapport with Underwriting and Business Development
  • Required qualifications, knowledge & skills

  • 2+ years of first party Lifestyle and / or Property claims handling experience
  • Experience and technical background with Lifestyle Products
  • Exceptional communication & interpersonal skills
  • Ability to work well independently, as part of a team and under pressure
  • Well-developed Customer Service and Listening Skills
  • Positive Attitude is mandatory
  • Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process.

    If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance.

    If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.

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