At Lowe’s Canada, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.
We operate or service some 470 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our Lowe’s, RONA, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.
You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization.
Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.
So if you’re looking to do what you love, and to grow and evolve within our family one of the best employers in Canada according to a recent Forbes survey we could be perfect for each other.
Your role :
The primary function of the Sales Specialist Appliances is to serve as the store expert on appliances by providing detailed product information to both customers and other Lowe's employees.
The Sales Specialist Appliances is expected to conduct sales activities and build relationships with customers including researching, promoting and recommending products, plans, or installation services that match customer needs, informing customers on pricing, options, or status on pending orders, keeping shelves stocked and correctly displayed, and coordinating the successful execution of projects and orders.
This includes performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues.
The Sales Specialist Appliances is also responsible for providing excellent customer service through the daily execution of Lowe’s customer service programs, proactively resolving root causes of customer issues, following up on completed orders to ensure customer satisfaction, and assisting customers as needed in locating, selecting, carrying, and loading merchandise.
The Sales Specialist Appliances is also required to maintain a safe and secure work environment by complying with company policies and procedures for merchandising, housekeeping, safety, and monitoring for potential theft or security risks.
This includes operating store equipment and supporting other departments as needed. Lastly, the Sales Specialist Appliances is responsible for completing all other duties as assigned.
Requires morning, afternoon, and evening availability any day of the week. Required to work a schedule as determined by sales, customer, and business needs, but may be changed by store management based on the needs of the store.
more hours may be required based on the needs of the store. This position reports to an Assistant Store Manager and takes daily direction from a Department Manager.
This position does not have direct reports. Requirements : The qualifications we are looking for :
High School Diploma or equivalent.
1 year external experience in customer facing sales OR 6 months Lowe's retail experience.
1 year experience entering and submitting customer sales orders, including Special Order.
2 years experience identifying and selling products based upon customer needs or plans.
2 years experience in providing customer service including identifying and resolving customer complaints, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
2 years experience following up on outstanding or incomplete customer orders, sales, or installs.
1 year experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plans.
2 years experience in a sales environment with required sales goals or metrics.
1 year experience selling appliances.
Lifts up to 40 pounds daily without assistance; may lift up to 100 pounds with or without assistance.
The Sales Specialist Appliances may be required to perform job activities, with appropriate intermittent relief where applicable, under difficult work conditions such as in extreme cold, heat, inclement weather, at heights, while exposed to constant / intermittent sounds (if applicable).
Lowe’s Canada is an inclusive employer. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
Your benefits of working for Lowe’s Canada :
By joining the Lowe’s Canada family, you’ll enjoy many benefits, such as :
The masculine generic is used without discrimination and only in order to simplify the text. Lowe’s Canada is committed to encouraging diversity and inclusion.
We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other status protected by law.