Customer Service Representative, Cable Trays
ABB
Saint-Jean-sur-Richelieu, QC, Quebec, Canada
12d ago

Tasks :

The Customer Service Representatives for cable trays is responsible for coordinating and answering various customer requests within a reasonable period of time, supporting satellite requests and assisting the sales team with bids and part number identification, and providing technical support.

MAJOR RESPONSIBILITIES :

1.Properly answer to the customer needs.

2.Follow up with Thomas & Betts’ customers.

3.Work closely with the following groups :

  • manufacturing, engineering, marketing, customs, accounting and quality departments;
  • other internal and external customer services;
  • satellites, distribution centers;
  • NATURE AND SCOPE :

    The incumbents will report to the Chief - Materials Management Service.

    Requirements : DIMENSIONS :

    DIMENSIONS :

    North-America, Middle East, Australia, Europe

    EDUCATION :

    College diploma in a technical field, administration or operations management and / or a related experience

    EXPERIENCE : 4 to 6 years

    LANGUAGE REQUIREMENTS : French and English

    OTHERS :

    Technical knowledge of the products offered to the customers

    Training on the Ethics Program

    Knowledge of KBM and Tops

    KEY COMPETENCIES : Professionalism

    Dynamism

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