The Opportunity : At this time, the South West Local Health Integration Network is seeking Casual Patient Care Assistants.
Is enthusiastic to communicate and build rapport with patients, families, and health care service providers; Genuinely wants to help others with a solution-
focused approach; Practices and upholds the values of accountability, respect, and thinking outside the box . If you possess the above credentials, skills, and values, we want to hear from you! What Can I Expect To Do?
You will play a key role in supporting patients throughout all stages of their healthcare journey. As the first point of contact for patients, families, and service providers, the Patient Care Assistant demonstrates the integral qualities of a Patient-
Centred Care approach when interacting with various stakeholders, whether answering incoming questions or providing system navigation.
Working in one of the LHIN’s office or hospital locations, the Patient Care Assistant triages important information to the Care Coordinator, and offers real-
time solutions to patients, where appropriate. The Patient Care Assistant provides timely follow up on patient issues, and is responsible for ensuring accurate documentation in our patient databases.
To support the Care Coordinator, the Patient Care Assistant also helps with managing a variety of tasks relevant to the Care Coordinator’s specific caseload.
How Do I Qualify? Education : Secondary School Diploma or equivalent. Certificate or Diploma in health care administration is an asset.
Experience : Minimum one (1) year of related experience, preferably in health care / medical administration or services.
Knowledge, Skills, and Abilities : Working knowledge of Medical Terminology. Efficient computer literacy in patient health databases and Windows environment.
Proven team collaborator with excellent communication and conflict resolution skills. Superior rapport building and active listening skills.
Ability to prioritize competing requests and function well under pressure. Dedication to professionalism, diplomacy, and tact in the workplace.
Consistently adheres to privacy legislation and confidentiality standards. Demonstrated ability to manage the flow of information in a timely and efficient manner.
Preferred Qualifications : Proficiency in a second language, particularly French Flexible work schedule (i.e., days, evenings, and weekends) to meet organizational needs.
Experience working with people from diverse socioeconomic and cultural backgrounds. An ambassador of workplace culture.