Financial Associate
Coast Capital Savings
Surrey, BC, CA
3d ago

The purpose of the Financial Associate is to provide an opportunity for employees to develop their skills, support training, and education to become a Financial Planner.

This role is accountable to assist and support the Financial Planners (FP) in managing existing lower tier portfolios, developing new business, and maximizing productivity by providing both Sales and Administrative support.

In partnership with the Financial Planner this position will work to expand relationships, and over time source and obtain business, while supporting the fulfillment of the partnering Financial Planners day to day activities.

This role focuses on maximizing business opportunities by delivering a positive and unexpected member experience through strong relationships.

The Financial Associate may also work outside regular business hours to network in the community to build business opportunities.

This position will partner with the FP to successfully maximize every opportunity to "help" our members manage, save, grow, protect and improve their financial well-

being thus contributing to the overall profitability of Coast Capital. This role will provide high quality service while liaising effectively with other teams within the branch network to better serve our members delivering against sales, growth and retention objectives and assume responsibility for portfolio maintenance and member experience in the Financial Planners absence.

Uncovering and referring complex investment needs, personal insurance, small business needs or mobile needs to the respective specialized respective channels.

This role will provide hands-on training and opportunity to build your depth in financial planning while working in a professional, dynamic work environment managing lower tier members off the FP book.

What you’ll get to do : In partnership with FP, effectively execute marketing and business development activities Support FP in ensuring contact management requirements are scheduled and executed on behalf of FP.

  • Books and confirms appointments on behalf of the FP ensuring members have the necessary information in preparation for meetings etc Processing day to day administrative operations including, but not limited to : assuming lead liaison role in all member estate and marital dissolution administration;
  • managing FP messages and email; ordering supplies and business cards etc. Assist in the development and maintenance of member files and proactively noting any opportunities for follow up and recommendation to the FP.

    Proactively prepare account opening, trade, financial planning, and maintenance documentation as required by FP. (including collecting required documentation from members) Service the financial needs of members during times when the FP is not available including executing trades as outlined by FP and / or existing planning documentation In collaboration with the FP and Branch leadership may work on special projects, as required including providing support and sponsor local and organizational initiatives, assisting with technology service / maintenance of systems.

    Understand and support Coast’s vision, values and mission and how this position contributes to being the leader in member relationships.

    Leads by example and shares knowledge with peers. Participates in team and community activities to support local and corporate initiatives.

    Is knowledgeable on and in partnership with the FP ensures adherence to all operational, risk and compliance processes as required.

    Ensures compliance standards are adhered to in all dealings as required. Adhere to all operational, risk and compliance processes.

    As directed by the FP, process transactions to direct assets into suitable financial products based on the client’s risk / reward tolerances and demographic profile and documented planning / next steps Proactively identify business opportunities for member appointments and in partnership with FP refer to internal partners based on member need Proactively provide Superior member service by demonstrating professionalism and demonstrating helpfulness at all times.

    Resolve customer issues, concerns and / or problems promptly as required. Actively engaged in partnership with the FP and branch team and supports the FP in achieving business plans to meet goals.

    Proactively build pipeline opportunities for FP to optimize during member meetings. Responsible for effectively administering and supporting a portfolio generating $500k or more in revenue and holding $60 million or more in investment assets.

    Accountable for mutual fund sales for smaller balance accounts as required. Demonstrate capability to effectively complete a Personal Guide and Investment Guide.

    Responsible to build share of wallet by identifying and / or acting on non-investment products and services, insurance and referring to partners where applicable.

    Taking ownership of member experience by ensuring timely and accurate responses to client requests (in person, by phone, via e-

    mail). Maintaining and building positive member relationships including greeting and servicing the incoming needs of our investments members.

    Who are we looking for? Why join Coast Capital Savings?

    We don’t mean to toot our own horn, but

  • We improve Canadians’ financial well-being through providing simple financial help.
  • Employees do what’s best for our members. Every day.
  • We believe in being a great corporate citizen so we invest in our local communities by donating our time, money and expertise.
  • Our employees take advantage of the many opportunities to grow their careers.
  • Employees love having a cool place to work with modern LEED certified offices and being recognized with a virtual (and, at times, an actual) high-five.
  • Our inspiring leaders help our employees develop their talents and encourage them to be their fabulous selves.
  • We have a unique culture where we take our business seriously, but ourselves, not so much.
  • We are a Certified B Corp®. Our certification reflects our strong commitment to social and environmental performance, accountability, and transparency.
  • In 2019, we earned double kudos by being named one of BC’s Top Employers and one of Canada’s Best Managed Companies two of the nation’s most coveted business awards, may we add.
  • Does this position inspire you? If so, apply today at Coast Capital Savings.

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