Resolution Specialist
Phreesia
Ottawa
4d ago

Do you enjoy advanced troubleshooting and working in a collaborative team environment? Are you a natural born leader who wants to contribute to the success of first-

line defense associates through growth and development? Do your passions include customer service, problem solving and helping others?

Phreesia has the opportunity you've been searching for!

Who we want :

You have experience in a technical support, account management, or implementation role in the IT industry (3+ years). Your college or university degree in Information Technology has given you the tools to anticipate and solve problems with superior communication and interpersonal skills.

End-user training and project management experience make you vital to any team.

Nice to have :

You have exposure to wireless and web applications, are familiar with network troubleshooting including firewalls and routing, familiar with and skilled in SQL, XML, CSV, HL7, JavaScript, HTML, API calls, and experience using a CRM.

What you will do :

The Resolution Specialist is the heartbeat of our organization, developing relationships with medical practices across the United States.

  • As the technical escalation point of contact for our customers, you will work with practices to resolve routine and advanced technical issues along with anticipating and addressing general account concerns.
  • As a Resolution Specialist not only will you document issues within the CRM, you will rely on your exceptional problem-
  • solving / analytical skill set to reproduce, identify root cause and document the solutions in a Phreesia knowledge-base for issues affecting our customers.

  • You will provide input and feedback to the Development Team, through the Product Management group relating to improvements to product performance and / or feature enhancements.
  • The Resolution Specialist is also responsible for ongoing training of practice staff and internal teams to address skill deficits and to support the release of new features.
  • You will routinely communicate and share information with others in the company our development, account management, sales and implementation teams will all look to you for guidance on how our customers use Phreesia and how the Phreesia experience can be enhanced.
  • Who We Are :

    At Phreesia, we’re committed to helping healthcare organizations succeed in a fast-changing landscape and we need smart, passionate people to help us do it.

    Our innovative SaaS platform offers our clients a suite of applications to manage the intake process, giving them the tools to engage patients, improve efficiency, optimize staffing and enhance clinical care.

    Our solutions are in all 50 states, and we check in 70 million patients a year!

    Basically, what you are doing here matters and hard work does not go unnoticed. Not only does Phreesia care about our clients we also care about our employees.

    We are proud to say that we have grown 40% each year and consistently continue to do so. If you crave working with driven and engaged colleagues, a structured sales process, consistent recognition, defined career path, and enjoy working in revamped new areas, this may be the right opportunity for you.

    Benefits and Perks :

  • Variety of health plan options, dental / vision coverage, and short / long-term and life insurance plans
  • Flexible working hours
  • Unlimited vacation
  • Unlimited snacks and drinks in our office
  • Mobile phone stipends, monthly bus pass reimbursement, and monthly gym stipends
  • 100% paid maternity leave to our U.S. employees, as well as a generous maternity benefit to our employees in Canada.
  • Tuition and certification reimbursement, as well as other professional development opportunities
  • We strive to provide a diverse and inclusive environment and are an equal opportunity employer.

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