Customer Service Representative - Canmore & Banff (4791)
Banff, Alberta, CA
3d ago


Our bottom line is different.

There’s something special about working at ATB, and it’s been recognized on every that matters. Maybe it’s our exceptional culture where your is supported through market-leading benefits and you’re free to bring your whole self to work.

Maybe it’s our commitment to a growth mindset and our unrelenting thirst for for fellow Albertans even the ones who aren’t our clients.

Whatever it is, you won’t find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities.

We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.

Job Number : REQ4791

Department : Everyday Financial Services

Location : Canmore and Banff, AB

Apply by : Oct 6, 2022

Paygrade : B-PFS

Leader : Joanne Morgan-Smith

Is this a Union Position : Yes

This role is required to work at both Canmore and Banff branches. The team member will be required to provide their own transportation to both locations.

The successful candidate will qualify for a Defined Living Allowance on top of Salary

As ATB’s next Customer Service Representative, you are responsible for providing face-to-face core transactional banking services to ATB clients.

This involves providing professional and efficient customer service by identifying client needs and matching them with the right products, solutions and experts.

Accountabilities :

  • Deepening relationships with our clients by having conversations to understand their needs and how we can help them reach their goals
  • Transforming the client experience by introducing our clients to experts and educating them on our digital tools and resources
  • Maintaining and building client relationships by providing optimum customer service
  • Developing and building internal partner relationships with other ATB departments, supporting branch operations to meet customer service requirements and to assist with resolving issues or concerns
  • Following tactical service routines, best practice processes and procedures on all administrative and operational activities within the branch
  • Processing cash and clearing transactions, abiding by current policies
  • Actively participating in branch team meetings
  • Providing assistance and coaching to other CSR's, as required
  • Ensure branch assets are properly safeguarded and that premises and equipment are maintained and that collateral documents are properly controlled
  • Taking responsibility for personal development plan; schedule meeting with manager to discuss development plan
  • Requirements

    Success at the branch level means :

  • You are a creative team player who is flexible, cooperative and demonstrates a desire to work within a team
  • You demonstrate an ability to deal with change, make decisions and implement creative solutions
  • Have successfully completed Grade 12, preferably supplemented by post-secondary business courses
  • Have a demonstrated ability to work with numbers
  • Customer service and / or sales experience is required
  • Knowledge of personal lending services and products is desired
  • Preference will be given to applicants with previous banking experience
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