inbound customer service representative - contact centre
Assistance Services Group a SYKES company
Kirkland, QC, CA
3d ago
source : Job Bank

Secondary (high) school graduation certificate

1 year to less than 2 years

Business Equipment and Computer Applications

  • Internet
  • Database software
  • Work Setting

  • Private sector
  • Specific Skills

  • Address customers' complaints or concerns
  • Access and process information
  • Maintain records and statistics
  • Explain the type and cost of services offered
  • Answer inquiries and provide information to customers
  • Receive and log complaints
  • Bondable
  • Criminal record check
  • Work Conditions and Physical Capabilities

  • Fast-paced environment
  • Work under pressure
  • Repetitive tasks
  • Physically demanding
  • Attention to detail
  • Tight deadlines
  • Computer and Technology Knowledge

    Personal Suitability

  • Effective interpersonal skills
  • Team player
  • Excellent oral communication
  • Excellent written communication
  • Client focus
  • Punctuality
  • Apply
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