Customer Service Representative
Rowe Farms
Toronto, Ontario, Canada
5d ago

Rowe Farms is a retail and wholesale provider of locally grown, antibiotic and hormone-free meats that are raised with the highest level of animal welfare standards.

In addition to a broad offering of meats, each of our retail stores carries some unique products and food items specific to each store’s local marketplace.

Our West End (Bloor West Village and Roncesvalles) retail locations in Toronto are on the lookout for energetic people with an interest in sustainable farming practices and a passion for food and people!

We are protecting our workers through reduced operating hours, very strict sanitation and hygiene practices, social distancing and following all recommendations from Public Health and WHO, and the Ontario Government guidelines.

Schedule :

  • Seeking those with flexible availability
  • Responsibilities and Duties :

  • Answering customer questions, making recommendations, and generally providing strong customer service is a very high priority for this position.
  • Create a best-in-class experience for our valued customers.
  • Provide assistance and information upon request or to anticipate customer needs.
  • Process customer payments.
  • Bag customer purchases.
  • Make recommendations and present alternatives to out of stock items.
  • Ensure our shelves are well stocked and organized.
  • Answer the telephone.
  • Establish solutions to customer challenges.
  • Maintain current and complete knowledge of our products.
  • Other duties are assigned as required by the business.
  • Qualifications and Skills :

  • High school education or equivalent is an asset.
  • 2 years' experience in a customer-facing and engaging role in retail and / or a similar environment is required.
  • Knowledge of the meat industry is an asset but not required.
  • Excellent verbal communication skills are required.
  • Experience using a POS is an asset but not required.
  • Ability to work well with others in a fast-paced, busy retail store.
  • Ability to problem solve quickly.
  • Ability to prioritize work tasks, multi-task, and maintain focus while working under pressure.
  • Ability to handle standing, bending, lifting, reaching frequently.
  • Ability to lift 50 pounds and work in a cold environment.
  • Worker Health & Safety Awareness Certificate is an asset.
  • Valid Food Handler’s and First Aid Certifications are an asset.
  • Must be legally entitled to work in Canada.
  • We are committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise us if you require accommodation.

    We thank the staffing / recruitment industry for their interest but appreciate not calls or emails.

    We thank all interested applicants; however, only those selected for an interview will be contacted.

    Please note that any offer of employment may be subject to reference checks.

    About Rowe Farms :

    With five retail stores across Toronto and Guelph and a wholesale business, Rowe Farms is a provider of locally grown, antibiotic and hormone-free meats that are raised with the highest level of animal welfare standards.

    In addition to a broad offering of meats, each of our stores carries some unique products and food items specific to each store’s local marketplace.

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