Porter (Bellperson)
A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Porter with Fairmont Vancouver Hotel, your knowledge of the hotel and the professionalism you display will create a sense of welcome like no other.
What is in it for you :
Employee benefit card offering discounted rates at Accor properties worldwide
Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Complimentary One Night Stay at Fairmont Hotel Vancouver with breakfast for two included once eligibility requirements are met
Complimentary access to our learning and development programs through our Academies and discounted eCornell Online Certificate programs
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility initiatives, including our Planet 21 Sustainability Committee and our Diversity, Equity & Inclusion Committee, championing 2SLGBTQIA+, Ability & Accessibility, Gender Equality, and Race & Cultural Diversity
Complimentary meal during your shift through our Colleague Dining Program
Complimentary uniform laundering
Access to our Safety Footwear Reimbursement Program (up to $120 per year)
Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
Access to our company-matched Defined Contribution Pension Plan (DCPP), company-provided Registered Retirement Savings Plan (RRSP), and Tax Free Savings Account (TFSA) when meeting eligibility requirements
Paid annual vacation (up to 30+ days per year), twelve statutory holidays, and birthday leave once eligibility requirements are met
Transit Subsidy Program offering payroll deduction for transit with company-provided discounts
Opportunity to be nominated for and win your dream trip through our yearly employee and leadership recognition program
Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
What you will be doing :
Responsible for the delivery of Guests to their room, luggage, messages and any other items for delivery within the Hotel
Consistently offer professional, friendly and engaging service
Ensure the timely and efficient transfer of luggage to and from the guest’s room
Ensure the guest is familiar with their room upon arrival ie. temperature control, amenities, hotel services
Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Captain Porter
Assist Guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards, including all safety policies
Other duties as assigned
Your experience and skills include :
Previous customer service experience required
Service focused personality is essential
Previous experience as a Bellperson / Porter an asset
Valid unrestricted Class 5 driver’s license and clean abstract
Knowledge of Metro Vancouver, its history, activities and attractions
Ability to work well under pressure in a fast paced environment
Excellent communication skills and a professional presentation
Ability to work cohesively with fellow colleagues as part of a team
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to work overnight shifts, weekends, and holidays
Legally eligible to work in Canada (the Hotel is unable to assist applicants in obtaining Canadian work authorization)
The Physical Job Requirements include but are not limited to :
Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Frequent kneeling, pushing and pulling
Frequent ascending or descending ladders, stairs and ramps
Your team and working environment :
We are thrilled to welcome our guests back to Fairmont Hotel Vancouver. Fairmont Hotel Vancouver, known as the Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit.
A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project.
With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine.
Join our team and welcome our guests back to extraordinary experiences at their home away from home .
Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
