Porter (Bellperson)
Vancouver, British Columbia, Canada
1d ago

Porter (Bellperson)

A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Porter with Fairmont Vancouver Hotel, your knowledge of the hotel and the professionalism you display will create a sense of welcome like no other.

What is in it for you :

  • Employee benefit card offering discounted rates at Accor properties worldwide
  • Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
  • Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
  • Complimentary One Night Stay at Fairmont Hotel Vancouver with breakfast for two included once eligibility requirements are met
  • Complimentary access to our learning and development programs through our Academies and discounted eCornell Online Certificate programs
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility initiatives, including our Planet 21 Sustainability Committee and our Diversity, Equity & Inclusion Committee, championing 2SLGBTQIA+, Ability & Accessibility, Gender Equality, and Race & Cultural Diversity
  • Complimentary meal during your shift through our Colleague Dining Program
  • Complimentary uniform laundering
  • Access to our Safety Footwear Reimbursement Program (up to $120 per year)
  • Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
  • Access to our company-matched Defined Contribution Pension Plan (DCPP), company-provided Registered Retirement Savings Plan (RRSP), and Tax Free Savings Account (TFSA) when meeting eligibility requirements
  • Paid annual vacation (up to 30+ days per year), twelve statutory holidays, and birthday leave once eligibility requirements are met
  • Transit Subsidy Program offering payroll deduction for transit with company-provided discounts
  • Opportunity to be nominated for and win your dream trip through our yearly employee and leadership recognition program
  • Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
  • What you will be doing :

  • Responsible for the delivery of Guests to their room, luggage, messages and any other items for delivery within the Hotel
  • Consistently offer professional, friendly and engaging service
  • Ensure the timely and efficient transfer of luggage to and from the guest’s room
  • Ensure the guest is familiar with their room upon arrival ie. temperature control, amenities, hotel services
  • Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Captain Porter
  • Assist Guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards, including all safety policies
  • Other duties as assigned
  • Your experience and skills include :

  • Previous customer service experience required
  • Service focused personality is essential
  • Previous experience as a Bellperson / Porter an asset
  • Valid unrestricted Class 5 driver’s license and clean abstract
  • Knowledge of Metro Vancouver, its history, activities and attractions
  • Ability to work well under pressure in a fast paced environment
  • Excellent communication skills and a professional presentation
  • Ability to work cohesively with fellow colleagues as part of a team
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to work overnight shifts, weekends, and holidays
  • Legally eligible to work in Canada (the Hotel is unable to assist applicants in obtaining Canadian work authorization)
  • The Physical Job Requirements include but are not limited to :

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30 lbs
  • Frequent kneeling, pushing and pulling
  • Frequent ascending or descending ladders, stairs and ramps
  • Your team and working environment :

    We are thrilled to welcome our guests back to Fairmont Hotel Vancouver. Fairmont Hotel Vancouver, known as the Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit.

    A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project.

    With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine.

    Join our team and welcome our guests back to extraordinary experiences at their home away from home .

    Our commitment to Diversity & Inclusion :

    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

    Why work for Accor?

    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

    We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

    Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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