Position Overview :
The Brand Ambassador will be accountable for creating an excellent customer experience that will exemplify the authenticity of Canada Goose.
The Brand Ambassador will be responsible for driving sales, establishing and maintaining customer relationships, and working efficiently with the team to provide the ultimate Canada Goose experience.
Additionally, the Brand Ambassador will support the business strategies and goals developed by leadership and will report to the GM and AGM.
Key Responsibilities :
Key Responsibilities :
Achieve or exceed personal sales and productivity standards
Ensure highest level of customer service aligning with Canada Goose’s expectations of quality and authenticity
Build a personal clientele base by acquiring new customers, maintaining existing customers, and retaining loyal clients
Communicate with personal clientele through phone or mail in regards to in-store events, new merchandise arrivals, sales follow-up, birthdays, etc.
Attend all product knowledge sessions to gain knowledge on Canada Goose’s merchandise and be the expert to customer inquiries
Educate customers on specific product features and benefits on various types of merchandise
Resolve all customer service issues and partner with the GM or AGM with issues outside of company policies
Perform operational duties such as visual merchandising, maintaining store cleanliness, replenishing stock, and other related activities
Recommend, select, and assist with locating or obtaining merchandise based on customer needs and desires
Handle all POS transactions accurately; sales, refunds and exchanges
Demonstrate values and behaviours consistent with the Canada Goose’s culture
Performing other duties as assigned
Education, Qualifications and Experience :
Minimum of 2 years of retail experience, preferably in a customer focused, fashion brand environment
Experience working with affluent and luxury brands an asset
Proven track record of successful sales experience, exceeding quota
Flagship or high profile locations and brands
Knowledge, Skills and Attributes :
Ability to stand for long periods of time and to work retail hours (standard, peak, and holiday)
Ability to work efficiently in a fast-paced and team oriented environment with high degree of multi-tasking with minimal supervision
Excellent attention to detail, taking initiative, and promotes a positive working environment
Ability to work well with others to collectively exceed store sales
Strong negotiation skills combined with an adaptable approach to selling
Ability to establish and maintain strong interpersonal relationships
Excellent communication and interpersonal skills
Self-motivated, able to work independently and know when to seek guidance
Advanced skills in Microsoft Office; specifically Word and Excel
We truly thank all applicants for their interest in joining the Goose Team, but only those candidates considered for an initial interview will be contacted.
Canada Goose Inc. is committed to delivering and improving accessibility in employment for all persons with disabilities.
Accommodation is available, upon request, in the application and interview process and in the course of all other methods of selection of employees.
Successful candidates for employment will be introduced to and trained in respect of all of Canada Goose Inc.’s human rights, accommodation and accessibility polices.