CBI is hiring a tech-savvy, enthusiastic full-time Scheduling Coordinator! Working out of our residential and transitional homes, the Scheduling Coordinator will manage appropriately, staff and client calls to ensure the delivery of safe, competent care.
Reporting to the Operations Manager, the Coordinator is responsible for the assignment of staff to best meet the needs of the Clients in order to increase the profitability of the branch.
Responds to client referrals within specific time frames outlined in specific contracts or by branch standards.
Effectively meets the needs of each client by scheduling a primary caregiver and a core group of employees whose qualifications best match the client’s requirements based on criteria contained in the referral i.
e. time / day, duties, language, training levels, skill sets and cultural preferences. Maintains at minimum 95% consistency and continuity for all clients.
Obtains and updates employee availability and provides equitable distribution of work while ensuring adequate coverage at all times.
Provides monthly referral / discharge data to allow for trending of client caseloads.
Adheres to the employment standards legislation.
Assigns employees within a geographical area in order to provide cost effective, time efficient service.
Monitors referral trends, anticipates increases / decreases and informs the supervisor of additional staffing needs.
Documentation / Communication :
Responds to client / caregiver / employee inquiries and / or problems immediately, and as appropriate refers to the Branch Supervisor for necessary follow-up and action.
Ensures all relevant information is received either in verbal or written format.
Inputs accurate data into Procura.
Assists with tracking and validating client related documentation.
Records communication with clients, employees, Case Managers and interdisciplinary team in Procura. Reports any client / employee issue that may impact service delivery to the Client Care Supervisor.
Uses technology to facilitate accurate and timely communication i.e. voice mail, email.
Quality Management :
Responds promptly to incident / complaint / compliment, documenting completely and accurately and relays information to supervisor immediately.
Integrates quality criteria and standards into daily work practice and participates through suggestions, actions, etc.
in continuous quality improvements in all aspects of operations.
Assesses client satisfaction through the use of telephone service checks.
Attends the field staff In-service programs scheduled throughout the year.
In conjunction with the Branch Supervisor makes recommendations for field staff training.
In conjunction with the Branch Supervisor, facilitates the community placement of students with appropriate employee preceptors.
Maintains accurate client / employee records by ensuring changes in schedules are effected immediately.
Processes required documentation (records of employment, vacation pay) within policy / legislated guidelines.
Processes rejected submissions in a timely manner to ensure successful resubmission and payment of invoices.
Reviews late time sheet reports and acts within designated time frames to ensure timely submission of time sheets.
Reviews discrepancies with time sheets, and brings to the attention of the Supervisor for further action.
Minimum Grade 12 education
Keyboarding accuracy and knowledgeable in Windows environment.
Scheduling experience preferably in the health care or customer service field.
BEHAVIOURAL COMPETENCIES REQUIRED
Remain rational when dealing with others, work within organization requirements, be systematic and factual when dealing with colleagues and handle conflict with logic.
Consider problems as a challenge, collect information relevant to the problem, be disciplined in ascertaining the cause.
Works continuously to improve the quality of the service provided.
Encourage people to communicate effectively and through example to create a participative and involved atmosphere.
Detail oriented and organized at all times.
Be confident when dealing with negative people.
Remain self-controlled and prepared to listen to what others think and feel.
Work persistently when gathering information and seeking solutions to problems.
Be non-confrontational when handling or involved in conflict situations.
Be consistent in approach, analytical, sensitive, precise, logical, systematic and compliant. Be non-aggressive by nature.
About CBI Health Group :
CBI Health Group is Canada’s largest provider of integrated community healthcare. For over 40 years, we have remained totally committed to improving the health and enriching the lives of Canadians.
What sets us apart is our ability to work as a unified network dedicated to the ongoing learning that allows us to foster best practices, improve access to care and create better results for our patients.
We organize our teams and services to ensure the right professionals and caregivers provide the right service, at the right time, in the right place.
In over 250 facilities, our services are provided by a dedicated team of more than 11,000 administrators, support staff and care providers that include physiotherapists, occupational therapists, registered massage therapists, kinesiologists, chiropractors, speech-
language pathologists, psychologists, physicians, nurses, dietitians and behaviour therapists.
The CBI group of companies includes CBI Health Centres, CBI Home Health, We Care Home Health Services, Monarch House, CBI Workplace Solutions, and CBI Assessment Services.
Our expanding transitional and residential community care network now numbers more than 60 homes nationwide.
At CBI, our people really care and believe that by working together, we can aim higher and make great things happen every day.
Facebook : facebook.com / cbihealthgroup Twitter : twitter.com / cbihealthgroup www.cbi.ca
CBI Health Group is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.
We thank all applicants; however, only those selected for an interview will be contacted.
Licences & certifications