Technical Consultant
Toronto, Canada
10d ago

Position Overview

As a member of the Customer Value Team, the Technical Consultant advises self-hosted customers on the Intelex system architecture.

This includes data integration configuration, infrastructure sizing, and technical consulting on system install and upkeep.

Responsibilities and Deliverables

  • Advise on system architecture and technical integrations of the Intelex solution
  • Facilitate discussions with customers and support internal resources with Interface / Integration design, and implementation
  • Provide technical consultation on the Intelex API
  • Work with customers to integrate with customer web service calls
  • Work with customers to setup Single Sign On with active directory authentication
  • Facilitate infrastructure (hardware and middleware) sizing discussions for enterprise deployments and work with Intelex R&D and SaaS Technology Operations to keep current on deployment options available
  • Support the installation of the Intelex product on customer hosted environments
  • Train customers on the technical aspects of the software solution and associated environment
  • Support customers with performance tuning of enterprise hosted systems, including SQL Database Server
  • Develop assets and tools to support common activities and requests
  • Contribute to the advancement of Intelex’s technology, products and methodology through frequent communication with Intelex R&D and SaaS Technology Operations
  • Other duties as assigned
  • Expected travel is 10% - 30%
  • Organizational Alignment

  • Reports to the Director, Support
  • Skills & Work Traits

  • Strong written and spoken English, communication and presentation skills
  • Strong customer-facing, consulting skills
  • Ability to view and reconcile issues from multiple dimensions including : technical, business, short-term, and long-term
  • Time management skills, ability to meet deadlines
  • Ability to function in a fast-paced, flexible environment
  • Ability to not only adapt to change, but often be a force for positive change
  • Commitment to exceptional customer service and technical support
  • Technical Competencies

  • Experience with SQL Administration, and Web Administration
  • Experience with IIS Manager, SQL Server, Active Directory, Exchange Server, Business Element Manager
  • Experience with San Storage, Firewalls, Performance Tuning, SSIS, SSRS, SSO using SAML 2.0, API’s, Physical and Virtual servers, Backups, SQL Indexes and stored procedures.
  • Experience

  • 2 -5 years related work experience
  • Education

  • Post-Secondary Education in Computer Engineering or a related field
  • ITIL V3, SQL 2012 certification, and Windows 2012 certification are nice to have
  • Other Requirements

  • Please note that this role requires a satisfactory Criminal Background Check and Public Safety Verification
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