Jr. Desktop Support Technician
Mosaic Company
Toronto, ON, CA
35d ago


Jr. Desktop Support Technician Mosaic Sales Solutions, is seeking a Desktop Support Technician to provide support for our corporate office.

At Mosaic, we value our employees’ contributions, and are committed to their professional development and personal success.

Ideal candidates must be dependable, have excellent customer service skills, and the ability to work with minimal supervision and within a team oriented environment. Responsibilities :

  • Installation and configuration of domain laptops for new employees
  • Handling Trouble Tickets in the form of Calls / Emails / walk-ins
  • Working experience on Service Now ITSM Tool.
  • Provide 2nd level support for all company hardware / software issues
  • Troubleshooting Windows OS (Win 7 & 10) , office suite 2016 and O365
  • Troubleshooting network printers
  • Assist System Engineers in maintaining in-office back-ups as needed
  • Analyze problems and initiating corrective actions as deemed by client processes and procedures
  • Maintain ownership of the tickets until they are closed and update status Other duties assigned
  • Experience with the following hardware and software include :
  • PC / Server
  • Microsoft Office Application Suite
  • Active Directory
  • Microsoft Exchange
  • Job Skills and Abilities of the Ideal Candidate include :
  • Excellent customer relation skills (communication, setting and meeting expectations, listening, etc.)
  • Ability to work with minimal supervision and within a team environment
  • Ability to multi-task
  • Good Judgment Skills
  • Excellent troubleshooting skills
  • Desired Experience

  • 1-2 years in Call Center Industry, Help Desk / Service Desk
  • Graduate in IT background with specialized courses in IT
  • Working knowledge in ITIL environment
  • Should be willing to learn under pressure situations
  • Team Player, high in confidence
  • Excellent Telephone manner and good customer service skills
  • Excellent time management Skills. (Multi Tasking) Skills Required
  • Excellent Communication skills. (Written / Spoken Language As per Region)
  • Experience in Call Center Industry, Technical Help Desk / Service Desk
  • Graduate in IT background with specialized courses in IT
  • Working knowledge on Active Directory
  • Desktop / hardware Troubleshooting Skills / Conceptual knowledge of Networking
  • Knowledge of Standard Microsoft applications Assets :
  • VPN / Wireless / Outlook / Office 365
  • ITIL Certified
  • MCP, MCSE, CCNA certified We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.
  • Apply
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