Program Manager
Eagle Professional Resources
4d ago
  • Increases to the capital delivery program in the coming years;
  • Need for accurate and up to date information to support performance measurement and reporting;
  • Enhanced strategic communication and customer service management needs;
  • Internal resources challenge to support the program growth (IT solutions that leverage project delivery managers to focus on delivery); and,

    Harmonization of workflow and processes to ensure consistent and traceable project management procedures are used on all projects, including appropriate work and change management approvals.

  • Digitization of lines of business for improved customer service;
  • Business intelligence management & reporting;
  • Capital delivery services including project management systems;
  • Data management, governance, and maintenance;
  • Information management and collaboration;
  • Client Relationship Management;
  • Mobile data collection and process support;
  • Process (data) integration capabilities;
  • Document management needs The Modernization Program Manager will lead civic consultation and collaboration between key business users, client divisions, and stakeholders, ensuring that new systems easily interface with complimentary existing systems within the organization and its client divisions.

  • New IT strategies and solutions must be flexible and adaptable to changes in organization structure and business delivery methods as well as advance, modernize and optimize the service delivery;
  • The Modernization Program team will review and assess current IT applications and software and provide short and long-term implementations.

    Work collaboratively with business leads and partners to manage complex, typically transformational projects that deliver strategic business solutions.

  • This includes developing and maintaining strong relationship linkages with clients, consultants, and management at various levels;
  • Proactively manage changes in project scope as well as risk and issue management identifying potential risk and devising contingency plans;
  • Lead a client solution-orientated program;
  • Develop project work packages through journey mapping sessions;
  • Prioritizing requirements with business stakeholders;
  • Drive design and development for specific client issues to unblock adoption;
  • Identify broader and / or latent trends within the division, align to key enterprise programs to drive longer-term investments and innovation shifts;
  • Directly support multiple lines of business with client stakeholder as part of a team to manage changes and improvements through their adoption lifecycle; and,

    Ensure clients Division's IT strategic directions align with the clients Enterprise Architecture and directions, corporate Electronic Service Delivery Architecture Framework, Open Data, Information Management directions, corporate e-

    Strategy, IT policies, and standards.

  • Execute work streams using an iterative approach;
  • Guide teams using Agile methods including Kanban and Scrum;
  • Effective estimation of resources and participants needed to achieve project goals;
  • Articulate program progress through executive dashboard reporting;
  • Maintain and drive a customer improvements feature backlog;
  • Build program team capabilities;
  • Bid and proposal preparation as well as contract negotiation;
  • Participate in the development of program plans, schedules, and budgets; track and report performance to these plans and budgets;
  • Support / lead program performance initiatives covering delivery and using measures in quality, risk and solution metrics;
  • Preparation and presentation of comprehensive work stream reviews and status reports to senior leadership;
  • Risk assessment and management including identifying problems and concerns within the organization that impact, or have the potential to impact program performance and serve as a change agent where necessary.

  • Monitoring and evaluating the performance of consultants and vendors on a regular basis and taking corrective action as appropriate if and when required;
  • Provide guidance and mentoring to project team members;
  • 5 to 7 years of directly related experience managing complex projects in various technical industries and environments;
  • Project Management Certification;
  • Demonstrate strong communication skills;
  • 5+ years of direct client engagement experience, with a strong customer focus;
  • Ability to wear many hats and learn quickly, and the temperament to lead a change in direction when needed;
  • Experience in government or public / client service type industry;
  • Creative and critical thinking about client programs;
  • Innate curiosity and ability to self-start in an ambiguous and rapidly-changing start-up environment;
  • Strong project management, leadership, and cross-group collaboration skills;
  • Excellent in-person presentation skills with executives, IT staff, and end users; able to pivot quickly and adapt messaging to suit a range of audience technical levels and requirements;
  • Solid understanding of customer services model(s);
  • Understanding and implementation of human-centered design thinking framework;
  • Comprehensive understanding of cloud services, web and application development;
  • Ability to hire the right technical resources for the right technical skill set and delivery;
  • Good problem-solving skills and ability to think strategically;
  • University degree in computer science or related discipline, and 5+ years of 'progressively more responsible' experience working on large-

  • scale information technology projects or the approved equivalent combination of education and / or experience;
  • 5+ years of system / business analysis experience in all stages of large-scale development projects and application support; and,

    2+ years' experience in the implementation of digital programs, application development, technology infrastructure and cloud computing solutions used for the delivery of large-

    scale projects, preferably with experience in Online, Omni-channel business and customer services and processes.

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