Security Analyst II (Emergency Response Centre) - temporary opportunity
TELUS International
Edmonton, AB, CA
10d ago


This is a full time, temporary position estimated to start immediately and end January 30, 2020.

Join our team

Make a real difference in the lives of Canadians every day. As part of the TELUS Security Office, the Security Emergency Response Centre is the operations hub for all of our Chief Security emergency services across Canada.

Here’s the impact you’ll make and what we’ll accomplish together

As a member of this critical Emergency Response Center team, you will develop and implement a number of processes and procedures which comprehensively addresses Corporate Security responsibilities.

You thrive on working under pressure and oftentimes under time constraints. You are passionate about assisting others and value the close knit relationships amongst your team members as you maintain a 7x24 operation.

Here’s how

  • Interface with law enforcement agencies and emergency services
  • Manage phone queue within assigned targets
  • Access and navigate through numerous corporate systems, databases and network devices to retrieve customer data
  • Participate within a 7x24 operation
  • Qualifications

    You’re the missing piece of the puzzle

  • Recognized for your bilingual skills (English / French)
  • Valued for your analytical and problem solving skills
  • Commended for your sound judgement
  • Proven record in troubleshooting and determining root cause analysis
  • Skilled at working under stressful situations or within high impact environments
  • Respected for your ability to interface with and influence various levels of management
  • Confident with your use of Windows & Microsoft (MS) Office of applications such as Word, Excel, Power Point, Outlook, Access, etc
  • Regarded for your strong interpersonal and communication skills (verbal and written)
  • Knack for multi-tasking and prioritizing work
  • Post-secondary degree or diploma
  • Great-to-haves

  • Call center experience
  • Degree or diploma in Computer Science
  • Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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