The Day & Ross Transportation Group is currently seeking a fix-term full-time International Logistics Coordinator for our Supply Chain Trade Networks division in Florenceville, NB.
Please note : This position is tentatively scheduled for someone with flexible work hours to accommodate various time zones and customers.
Ensure a positive customer experience in the movement of orders internationally through carrier partners, including ocean liners air carriers, and / or dray carriers, with a focus on claims-
free, on-time service, protection and growth of revenue and margin, while meeting and striving to exceed service expectations.
To be successful in this role, you will exceptionally complete the following (not an exhaustive list of responsibilities) :
Receive, analyze, and process booking information from customers in order to identify and confirm appropriate routes, verify service requirements, and enter information into Cargowise.
Understand the wide array of capabilities and scheduled of designated carriers and make appropriate matches to customer requirements.
Coordinate carrier bookings, following throughout the duration of the order, and communicating with the customer, both positive and negative occurrences as required.
Mitigate additional charges and assist with maintaining the accuracy of carrier information.
Responsible for the timely, accurate and appropriate escalation of issues.
Work with analysts, managers, and customers in order to quickly resolve issues in the most efficient manner.
Understand industry market conditions and communicate with the entire team issues that could impact operations as a whole.
Other related duties as may be required.
To be qualified for this role, please ensure your resume clearly displays some or all of the following :
Strong English (written and spoken) required; Bilingual in French and / or Spanish may be required depending on assigned customers; always an asset
Previous experience in international, ocean and / or air logistics an asset.
Post-secondary education, preferably in business or international logistics; A suitable combination of post-secondary education and experience may be considered.
Exceptional customer service and relationship management skills.
Advanced communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience.
Strong aptitude and skills with computers, including accuracy and efficiency in data entry and the use of MS Outlook, Excel & Word;
experience with Cargowise an asset.
Troubleshooting and problem solving skills, with the ability to evaluate current situation, respond quickly to changing requirements, and execute accordingly.
Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting, multitask and prioritize in a deadline driven environment;
appropriate sense of urgency.
Ability to work independently and to collaborate with others to meet customer expectations.
The working environment can include extended periods of time at a desk, on the phone and working at a computer.