The order management coordinator will perform a variety of eCommerce and customer service activities to support the customer service and 3PL team with the shipments of customer orders.
In addition, the individual will provide a variety of administrative support and reporting activities to the business.
Job Responsibilities :
Work closely with customer service, store operations, merchant, web, supply chain / logistics, finance and 3PL teams to problem solve goltown.
com online order discrepancies.
Perform online order management functions to support the customer service team.
Work primarily in Order Dynamics (OMS) as well as Retail Pro internal systems.
Process price adjustments, online returns, and cases from overallocated orders.
Review backorders daily and manage online availability with the merchant and web teams.
Identify and help resolve inventory integrity issues from 3PL, SFS and BOPIS locations.
Communicate with customers via phone and / or email when items are unable to be fulfilled from an online order.
Communicate with vendors for online dropship order timelines.
Run weekly reports for key stakeholders (e.g. backorders, outstanding dropship orders, invoice errors and shipping errors).
Support the customer service team assisting with incoming calls and emails from time to time as required.
Essential Requirements and Qualifications :
College diploma in sales, business or equivalent experience is an asset.
Bilingual (fluent in English and French - written and oral) an asset.
Demonstrated communication and customer service skills.
Solid organizational and time management skills coupled with excellent attention to detail.
Ability to work remotely with minimal supervision.
Strong written and verbal communication skills.
Able to work in a fast-paced environment where multi-tasking is a key ingredient of success.
While the standard work week for this role is Monday to Friday, ability to work weekends and holidays as required.
Strong working knowledge of Microsoft Office, especially Word and Excel.
Experience with sales support software is an asset.
Passion for golf.