658 Erb St. W., Waterloo, Ontario, N2T 2Z7
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Why this role is important?
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor.
DUTIES & RESPONSIBILITIES :
Role models best practice customer service at Shoppers Drug Mart
Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk
Participates in hiring / onboarding of new cashiers
Ensures all Cash staff have completed cash training and customer service training through SDMU
Identifies and trains Supervisors from existing cashiers where possible
Follows up with Supervisors to ensure communication cascade for evening / weekend huddles and timely updates as required
Update Process Board with tasks from store walk
Ensures tasks get accomplished in a timely fashion
Ensures that backroom inventory management initiative (BIMI) is to standard at all times
Generates daily low stock report and provides to merchandisers / section captains
Communicates expected deliveries with receiver to develop an action plan for receiving
Role models and monitors adherence to receiving principles focusing on totes first and sorting techniques
Proactively engages customers with increased focus during peak traffic times
Assists FSM to ensure all product-related processes are implemented effectively
Highlights new products, reinforces with staff the need to share upcoming events with customers, recognizes CSI performers during Daily Huddle / Shift
Coaches and trains all new merchandising hires on Store Standards
Ensures that exceptional customer service is provided beyond expectation, as outlined in the Store Operating Standards
Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines ( clean appearance, approved uniform, name badge)
Answers inquiries (ie. location of product, rainchecks) and resolves customer complaints according to guidelines
Demonstrates product knowledge and familiarity with location of products throughout the store
Empowers employees to ensure customer satisfaction
Marketing and Merchandising
Oversees implementation of store marketing programs
Spotlights new or exclusive products at daily huddles
Ensures staff know about upcoming events to share with customers
Recognizes CSI performers
Oversees PC Optimum program including communication of performance and review and follows up of individual operator ID performance for sign-ups and email captures
Assists the FSM in adherence to all marketing programs and initiatives, which may include : 1) Retail price management 2) Planograms, core programs, and merchandising techniques 3) Flyer implementation and local advertising initiatives
Creates and maintains proper displays to reflect seasonal and promotional programs
Ensures value events are set-up and taken down according to schedule
Works with FSM to ensure signage in the store reflects current programs, policies, and procedures
Responsible for replenishment orders in absence of FSM
Assists in the hiring process for Front End Cashiers / Supervisors (recommend to FSM)
Ensures staff is properly trained in all aspects of their role and provides on-going coaching and instructions
Assists in ongoing employee performance management and development, including performance reviews, progressive discipline with FSM
Complies with employment legislation
Ensures employees comply with all policies and procedures
Assists in achieving projected sales growth targets
Assists in effective expense management
Complies with all health and safety regulations
Complies with all store policies and procedures
Complies with loss prevention policies and procedures and ensures they are executed in the department
Ensures Store Standards are followed
Maintains confidentiality in all matters pertaining to Shoppers Drug Mart franchised business and its operation
Perform other duties as assigned
Management / Supervision / Leadership
Provides support to all non Rx parties within the local store
Provides direction under the guidance of FSM
Planning, Judgement and Decision Making
Independent thinking and decision making Makes decisions when dealing with issues or problems that occur when the FSM is not available.
Consultation with the FSM for significant changes.
Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees
Planning and preparation for Inventory management
Monitor service levels on SKUs to control inventory
Identify overstock and develop a clearance strategy
Identify and recognize superior performance of employees
Work with FSM to create in-store training program for employees
Work with FSM to achieve financial goals for the business
Use judgment and decision making skills to control expenses
Has demonstrated ability to drive the business and lead by example
Supports all Corporate programs within the business
Ability to prioritize activities quickly in response to changing initiatives
Must work effectively with all Employees and management teams
Superior interpersonal and coaching skills
Retail / grocery experience
Superior interpersonal skills
Efficient time management ability
Financial analysis ability
Strong verbal and written communication skills
Effective organization and planning skills
Commitment to providing exceptional customer service
Ability to work flexible shifts which may include nights and weekends
Ability to lift up to 50 pounds
Ability to climb ladder
The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
Why work in a Shoppers Drug Mart store?
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand.
Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.
Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores.
Accommodation is available upon request for applicants and colleagues with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.