Technical Service Specialist French/English
Thermo Fisher Scientific, Inc.
Ottawa, Canada
17d ago

How will you make an impact?

With 70000 extraordinary minds on our global team, each one of us at Thermo Fisher has an important story to tell. Whether we’re helping customers to fight disease, making sure our air is clean, or solving cold cases, our stories involve thousands of important projects that improve millions of lives.

Our dedicated sales professionals are laser focused on delivering our customer value proposition accelerating innovation and enhancing productivity.

With talented managers and inspiring coworkers to support you, you’ll find the resources and opportunities to make significant contributions to the world.

What will you do ?

A customer facing role providing technical and customer service support for prepared media, all laboratory reagents and equipment product range distributed, sold and supported by Thermo Fisher Scientific, Microbiology Division within Canada.

Key Responsibilities :

  • Ensure maximum customer satisfaction by resolving customer concerns in the most timely and efficient manner possible.
  • Work with Quality group and communicate the final resolution of all product issues to the Customers, Field / Internal Sales Representative(s), and internal personnel, as required.
  • Receive and process customer calls and emails, providing technical assistance for products distributed on manufactured on site for prepared microbiological medias and third party laboratory products
  • Record daily calls and all appropriate information as per departmental standard operating procedures.
  • Be a subject matter expert for our products in Canada.
  • Work to assist in the development of standard work.
  • Apply and use of Lean Manufacturing principles in the development of standard work.
  • Notify customers of Quality Systems field notifications.
  • Interface frequently with other departments to provide seamless support to customers and the field sales organization.
  • Provide technical support for Order Entry, Customer Service and other Thermo Fisher Scientific personnel regarding product inquiries, availability and catalog numbers.
  • How will you get there?

  • Possess diploma / degree in Medical Technology, Microbiology or similar clinical laboratory science.
  • Must be fluently bilingual written / spoken in French and English
  • Experience in Direct Customer Service role an asset.
  • Experience specializing in the area of Molecular Microbiology in a clinical and / or food safety laboratory, including RT-PCR, is a plus.
  • Possess experience in the area of clinical laboratory science, medical technology particularly in microbiology.
  • Possess excellent oral and written communication, and problem-solving skills.
  • Must be proficient in Microsoft Office, including Word, Outlook and Excel.
  • Ability to work with minimal supervision.
  • Thermo Fisher Scientific is an equal opportunity employer andis committed to the principle of diversity and is particularly interested in receiving applications from a broad spectrum of people.

    Accommodations for job applicants with disabilities are available upon request.

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