Senior Technical Analyst (Mainframe Support)
Toronto, Ontario, Canada
2d ago

What is the opportunity?

As a Senior Technical Analyst you will work within the Mainframe Operating Systems team to install and support z / OS products This team is responsible for providing support for the evaluation, installation, maintenance and trouble shooting of a suite of System Z operating system components and associated vendor products that run on all RBC Mainframe processors.

What will you do?

  • Install and support various z / OS mainframe products
  • Direct research, identify and make recommendations on exploitation of new feature / function of supported vendor software.
  • Provide technical advice to operations staff in NCC, GCC and application developers as required to assist in resolutions of their problems and questions.
  • Ensure products are kept at supported and current levels
  • Ensure that problems with products supported are dealt with in a timely fashion and resolved quickly
  • Develop criteria for and participate in the evaluation of 3rd party vendors and software
  • Technical lead for new product rollouts
  • What do you need to succeed?


  • 10+ years of mainframe experience installing and support software products
  • 5+ years experience installing and supporting JES2 and / or DFSMS
  • Assembler coding experience
  • IBM TSO, ISPF, JCL, SDSF, IPCS Debugging and SMP / E experience
  • Excellent communication skills with demonstrated ability to communicate in technical and non-technical environment
  • Previous experience as technical lead managing and co-ordinating multi-team projects
  • Self-starter with ability to multitask
  • Strong ability to learn quickly and independently
  • Nice to have

  • Proven ability to work in a complex, fast-paced, and rapidly changing operations environment
  • Experienced with Mainframe applications such as IMS, DB2, CICS, MQ, TCPIP / VTAM to effectively interface with other Infrastructure teams.
  • Programming - Rexx, XML / SOAP, Restful Web Services, COBOL
  • What’s in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

    We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Challenging work on leading edge mainframe technology
  • Strong and Diverse team
  • Management that supports your work and development through coaching
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Flexible work / life balance options
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
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