Build a meaningful career
At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives.
The extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serve.
Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.
Client Care Counsellor
Employee Support Solutions
LifeWorks by Morneau Shepell
LifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform, LifeWorks by Morneau Shepell.
We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.
As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, LifeWorks by Morneau Shepell uses innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use.
Morneau Shepell employees have access to the same high-quality well-being support and resources provided to our customers.
We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally.
We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.
As a Client Care Counsellor, you will manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities.
Taking care of our clients’ means evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve challenges.
Advantages to joining our team
Succeeding as a Client Care Counsellor will require the following core qualifications and skills
By working at our Care Access Center, you will have the opportunity to develop a variety of professional skills as well as address constructive, interesting and rewarding challenges.
The diversity of the clients and the problems encountered will allow you to develop your skills rapidly as a clinical practitioner.
In addition, you will have the opportunity to share your clinical knowledge with a multidisciplinary team of more than 50 clinicians from various fields! Different avenues, depending on opportunities, are also possible in terms of advancement for those demonstrating excellence in their work, as Morneau Shepell continues to grow and offer different modalities to support our clients (telecounselling, face-to-face, chat counselling, etc.).
Job Grade : MS3