Technical Account Consultant (TAC) IC 4
Technical Account Management Department
The Technical Account Management Department is an acknowledged authority within the Oracle NetSuite Global Business Unit (GBU), providing subject matter expertise and consulting services to the GBU’s largest, strategic and most challenging customers around the globe.
The Technical Account Management Department supports customers’ full life cycle including services targeted to ensure success of complex, large-scale NetSuite implementations, and post-go-live services targeted to ensure ongoing success of NetSuite solutions, mitigating the technical risks commonly seen for large-scale and/or complex implementations.
The Technical Account Management Department employs several complementary job roles to deliver these services including Customer Success Managers (CSM), Technical Account Managers (TAM), and Technical Account Consultants (TAC)
Technical Account Consultant (TAC) Position
As a trusted advisor, technical solution architect, and technical consultant, the TAC role provides technical consulting and architect services including:
oHolistic technical design reviews
oOptimization of integrations and NetSuite customizations
oData management consultation and guidance
oTesting practices focused on performance and scaling
oConsultative guidance on NetSuite tools and leading practices
oPeriodictechnical system reviews to monitor and optimize use of NetSuite.
Leveraging deep technical experience, TACs analyze customers business & technical requirements to ensure appropriate and long-term scalable use of NetSuite and work with partners to implement recommendations.
TACs work with their customers and partners to review technical feature gaps that may arise and devise appropriate solutions across the NetSuite ecosystem.
TACs lead customers and partners through the appropriate use of NetSuite environments, design and optimizing considerations for integrations and customizations, and practices for successful data migrations.
TACs form the core of the Technical Account Management Department’s subject-matter expertise and are leveraged across accounts when required. TACs are the thought leaders within their area of expertise and work with the Product organization to ensure new product technical changes and capabilities are understood and adopted by customers and partners. TACs are expected to become SuiteCloud Developer Certified.
Required Experience Includes:
·Undergraduate degree or equivalent
·Ability to be self-directed, multi-task, and lead others with minimal supervision
·Minimum of 7 years of technical consulting & solution architecture experience
·Strong written and verbal communication
·Adept at getting hands-on with technology and presenting concepts effectively at various levels within a customer’s and/or partner’s organization
·Strong analytical skills
·Demonstrated expertise in one or more of the following: performance, integrations or software development
·Demonstrated experience in end-to-end business process flows.
Experience in the following are assets:
·Experience with global or large solution integrators
·Experience with SaaS/Cloud architectures
·Experience with Oracle database administration and SQL
·Experience with NetSuite or other ERP systems
·Experience with software development life-cycles (SDLC). Release management and/or Agile scrum master experience
·Hands-on experience developing, implementing or maintaining integrations using third-party integration products like Oracle Data Integrator, Boomi, Mulesoft, or Snaplogic.
·Experience with ETL tools and techniques
·Experience with writing and optimizing NetSuite SuiteTalk, SOAP integrations, or REST integrations.