Manager, Internal Controls Testing (Active Directory)
Toronto, ON, CAN
4d ago

Job Family Group : Technology


Thank you for your interest in BMO Financial Group. We are currently working towards providing a better candidate experience by including all of our job descriptions in both English and French.

In the meantime, if this role is located in Quebec and / or New Brunswick please reference the French job description available below the English version.

Otherwise please see the job description below in English as per federal language requirements.

Nous vous remercions pour votre intérêt à l'égard de BMO Groupe financier. Nous travaillons actuellement à offrir une meilleure expérience aux candidats en publiant toutes nos descriptions de poste en français et en anglais.

Entre-temps, si ce poste est affiché au Québec ou au Nouveau-Brunswick, veuillez consulter la description de poste en français disponible sous la version anglaise.

Autrement, veuillez consulter la description de poste ci-dessous en anglais, conformément aux exigences fédérales en matière de langues.

Key Accountabilities :

  • Participates in both internal and external regulatory inspections.
  • Executes and manages Operations batch record review within established timelines for release and effectively liaisons with Quality to resolve comments in a timely manner.
  • Provides expertise and oversight on the production floor (raised, racks, closets, etc), understanding the full process requirements (compliance, equipment, regulatory) in order to best understand and resolve production issues.
  • Works with other operations personnel to develop and implement the counter-measures necessary to improve production and equipment reliability as well as the compliance posture of the team.
  • Works independently and is capable of balancing shifting priorities without introducing disruption to the organization.
  • Provides leadership within a specific technical / functional area or across multiple technical / functional areas, to complete root-cause analysis, perform testing, provide documentation, and provide IT support.
  • Assists shift managers in providing leadership to the production floor.
  • Leads / Conducts incident recovery and detailed root case analysis.
  • Deploys manual code to production environment
  • Facilitates or completes analysis, design and configuration of viable solutions to highly complex technology problems that would improve data center and support activities.
  • Works with development teams to build solutions that use enterprise monitoring / logging, are self-healing, and require minimal to zero maintenance.
  • Monitors, restores service, changes, supports, and handles day-to-day activities 7 / 24 / 365 required to Run the mission critical IT systems for the company ensuring business Service Levels are met, environments are managed.
  • Monitors (infrastructure, applications, and business transactions / flows), maintains & restores service for the infrastructure, applications (online and offline), and security, while meeting service level agreements for infrastructure, applications, and data / reporting.
  • Provides Help / Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident .
  • Executes fail-over and / or Disaster Recover of infrastructure and applications in support of business continuity plans of the company

  • Participates in testing cycles with engineering and development teams to ensure the deployability (package deployment and infrastructure provisioning), and operability (monitoring, supportability) of infrastructure and applications
  • Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.
  • Provides great customer service (promptness, politeness, professionalism, and personal attention) in support of the applications and infrastructure.
  • Provides end to end IT Technology support for technology areas (e.g., computer, applications, network and storage, including root-cause analysis etc.)
  • Provides initial triage, investigation and resolution of incidents. This may include deploying automated code to production, automated recovery scripts and runbook execution.
  • Serves as liaison with support groups in resolving day to day issues and in support of various projects and initiatives including the tech transfer of new products.
  • Maintains perspective of IT Operations run-time environment and key interactions between IT Operations teams
  • Provides IT support for technology areas across computer network and storage, including root-cause analysis.
  • Supports other IT development and engineering teams by providing information / reports / data regarding infrastructure and applications performance, inbound calls, incidents, and changes as required by standard operating procedures
  • Supports other IT development and engineering teams in their engagement with business and end-users
  • Recommends approaches / changes to streamline and integrate technological processes and systems in the organization to improve overall efficiency and improve the bank.
  • Drives and / or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.
  • Documents and communicates assigned work, problems, issues and progress to immediate project team, and management in a timely manner
  • Analyzes and resolves problems both independently and in a team setting. Completes analysis, design and programming of viable solutions for business problems.
  • Researches and recommend alternative actions for problem resolution.

  • Employs, develops, and / or recommends productivity aids in all aspects of assignments to accelerate delivery.
  • Participates and engages with the appropriate matrix areas for Information Security.
  • Proactively monitors system performance and anticipates operational improvements to ensure smooth and consistent customer and business partner delivery.
  • Develops or helps to develop the knowledge assets required for the operation.
  • Demonstrates ability to use all operations tools to effectively conduct operations activities.
  • Supports all production activities, resolving critical issues on an ongoing basis to ensure consistent supply.
  • Encourages fast turnaround times on issue resolution and smooth functioning of systems given the impact on the overall financial health of the company.
  • Can lead small to medium programs / projects of moderate risk to the enterprise
  • Proactively identifies and implements strategies to improve reliability, leveraging automation wherever possible.
  • Seeks to integrate digital methods for agile, rapid prototyping, and for customer involvement.
  • Uses performance and outcome measurements to provide feedback to other team members and to improve processes.
  • Supports the execution of key improvement initiatives using data-driven insights to deliver positive financial and customer outcomes
  • Identifies opportunities to strengthen the capability at BMO, such as : sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.
  • Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning
  • Core Knowledge :

  • Generally 4-7 years of work experience in IT or business environment and / or B.S. / B.A. in computer science, engineering, information systems, math or business
  • Advanced level of knowledge in domain
  • Possesses the ability to create / contribute to tactical and strategic vision.
  • Can utilize Lean Six Sigma techniques and / or tools to solve complex production and equipment problems
  • Possesses excellent partnering, communication, and negotiation skills to and communicate effectively with other technology and business support groups.
  • Possesses strong technical and / or business functional knowledge of systems, timing and dependencies
  • Able to discern larger patterns of operational, technical, and IT operations related business issues from disparate detailed data.
  • Understands the scope of complexity that exists across business value, technology, and interaction models.
  • Understands the core business processes involved in the systems.
  • Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.
  • Knowledge of Infrastructure, monitoring and Help Desk operations.
  • Knowledge of support and operations practice, concepts, and technology obtained through formal training and work experience.
  • Knowledge of technical / business environment.
  • Knowledge of the corporate operations processes and procedures.
  • Experienced with multiple areas of systems and computer operations.
  • Strong decision making capabilities when dealing with ambiguous situations / conditions
  • Understands the following :
  • technical behavior of the underlying components of the engineering stacks
  • how the development tools, source control, packaging and development environment function to produce deployable assets (DevOps)
  • functional and technical behavior of the middleware and data layers
  • packaging and provisioning of infrastructure
  • Understands the following :
  • Application / product functions performed for the business
  • Data utilized within the application
  • Data received or sent to other applications / systems (dependencies)
  • how the development tools, source control, packaging and development environment function to produce deployable assets (DevOps)
  • Error / Warning / Alert / Informational messages about the system(s) and their meaning
  • Sequencing of transactions, batch jobs, and downline business processing (via systems)
  • We’re here to help

    At BMO we are driven by a shared Purpose : Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people.

    By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

    As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.We strive to help you make an impact from day one for yourself and our customers.

    We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

    BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives.

    Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

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