Assurance Experience Management, Data Analyst

Toronto, ON, CA

4d ago

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

As an Experience Management (EM) Analyst, you will support the Assurance EM team by creating reports and analysis around deployment, utilization, development and capacity management;

ensuring accuracy of data in our deployment systems / enablers and support projects and initiatives as required.

Your key responsibilities will include :

Reporting :

Act as a subject matter resource on EM tools / enablers

Create routine reports using existing templates that show utilization performance, availability forecasts, and variances between actual and forecasted utilization

Assist with ad-hoc analytics requests by pulling reports from EY systems and tools

Create / maintain accurate client-serving records in EM systems (, roster updates, new hire records, etc.)

Partner with Talent, Workforce Planning, and Finance on headcount reconciliation

Teaming :

Understand system and reporting escalation points to resolve problems accordingly

Demonstrate effective teaming with Canadian EM team by proactively / creatively responding to analytics requests

Participate in ad-hoc projects as required (, creation of dashboards, etc)

Identify ways to improve EM processes and contribute to team initiatives

Actively support Americas Experience Management and EY enablers including Retain; EY Advance; MERA; Mercury; SuccessFactors, etc.

Work with peers across the Americas Assurance EM by contributing to EM priorities; task forces; and / or projects

Knowledge, Skills and Experience requirements :

Advanced Microsoft Excel skills

Proficient in other Microsoft applications

Understanding of Data Visualization tools, Power BI, Tableau

Strong analytical skills, with attention to detail

English language skills - very strong written and verbal communication

French language skills a plus

Proven client service focus, with an ability to resolve issues quickly, with a sense of urgency

Strong problem-solving skills

Flexible in adapting to constantly changing priorities

Outstanding teamwork and interpersonal skills

Confident at working independently and a self-starter

Adept at handling multiple tasks, with strong organizational skills

Experience in a professional services firm desirable

Education

Bachelor's degree, or equivalent work experience

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business.

In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future.

Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer :

Support and coaching from some of the most engaging colleagues in the industry

Learning opportunities to develop new skills and progress your career

The freedom and flexibility to handle your role in a way that’s right for you

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging.

From our actions to combat systemic racism and our advocacy for the LGBT+ community to our innovative Neurodiversity Centre of Excellence and Accessibility initiatives, we welcome and embrace the diverse experiences, abilities, backgrounds and perspectives that make our people unique and help guide us.

Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY Way of Work and your health and safety

EY Way of Work recognizes flexibility in the way we collaborate, innovate and deliver with the ability to work in-person and remotely.

To support a healthy and safe in-person working environment, EY has implemented various layers of health and safety controls while working in the office or at client or other locations.

A critical component of EY’s workplace safety program includes our COVID-19 vaccination policy which requires all personnel to be fully vaccinated against COVID-19 unless an accommodation based on a reason protected by human rights legislation is provided.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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