Senior Technical Business Systems Analyst (Systems LevelSupport)
Stratford, ON, CA
1d ago

Requisition ID : 39863

Join the Global Community of Scotiabankers to help customers become better off.


The Automotive Finance Application Maintenance team is responsible for supporting multiple applications across a variety of business clients within Automotive Finance.

Reporting to the Senior Manager Mortgage Channel & Automotive Finance Application Maintenance, the Senior Technical Business Systems Analyst will provide systems level support for production critical systems, development systems, implementation support and user acceptance environment support on a Canadian basis.

This support comprises of technical assistance to users, resolution and prevention of problems in a 7x24 production environment, systems capacity planning and recommendation of solutions to overcome resource constraints, systems level software installation and updates.

The Senior Technical Business Systems Analyst is also responsible for establishing and enforcing departmental logical access control guidelines and liaison with other departments for assistance with implementing minor enhancement projects.


1. Resolution and Prevention of Problems

Presented with system level and application problems on mission critical systems requiring immediate resolution, thus ensuring systems are operational according to agreed upon service level agreements and that they have a high degree of integrity and reliability.

Often, resolution determination requires interaction with service vendors. Considerable effort is placed into determining, developing and delivering procedures to protect production environments from unplanned outages.

2. Provide Technical Assistance to Users

Establish system scope and objectives. Develop practical manual or automated procedures to solve complex problems. Prepare detailed specifications for programs, analyse and revises existing system logic difficulties, oversees all phases of the technical system design and will advice, check and direct systems programs onto the correct technical system design.

3. Business Systems Administration and New Projects

Perform business system administration tasks associated with environment of specialisation for the development, UAT and production environment as well supporting production code implementation.

Provide training on specific environment to Operations, Network and Development Departments as required. New projects could include applications such as central back up for applications and databases, application monitoring tools or high-

speed restoration software.

4. Control Access, Ensure Security and Contingency Planning

Ongoing customisation and maintenance of system access facilities to ensure / enforce strict security policies of financial environment.

Plan, implement and test contingency plans for various hardware and software components.

5. System Monitoring and Updates

During the course of the year, applications are monitored and statistical information regarding resource usage is compiled.

Recommendations are put forward to management for capacity planning and system upgrades where resource constraints are identified to ensure that a reliable production environment to be maintained.

6. User Group Involvement

Participate in user groups to gain information on other user’s project successes and / or failures. Required to keep up to date with technical breakthroughs and trends in field of specialization.


  • You have 5-10 years of practical technical working experience as a technical business systems analyst.
  • You possess a solid understanding of the Bank's Automotive Financing products & services.
  • You have expertise in understanding the Business uses of data and the linkage to the technical development, storage and sourcing of data.
  • You have strong knowledge of Agile & Lean methodologies for requirements / design methodology - detail oriented, analytical and capable of investigating complex / technical issues and provide alternative solutions, project & production methodologies.
  • You possess strong judgement skills and ability to influence and clearly communicate complex issues to ensure key stakeholders understand risk, urgency and priorities.
  • You have strong verbal / written communication, interpersonal, analytical and negotiation skills to effectively respond to queries.
  • You possess good time management and organization skills in order to effectively manage concurrent priorities.
  • You’re able to work well under pressure.

  • Post-secondary education in business, mathematics, computer science or a related discipline
  • ITIL certifications.
  • Certifications on Lean and / or Agile methodologies.
  • Location(s) : Canada : Ontario : Stratford

    As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries.

    We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

    Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know.

    We will work with you to provide as seamless a recruitment experience as possible.

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