The Program Specialist is responsible for ensuring that client programs are administered smoothly, and providing support to corporate clients and internal Operations Managers and Directors.
This role involves direct client contact.
Maintaining client program details in proprietary applications including claim management details, billing processes, reporting requirements and other details necessary for all aspects of operation
Completing monthly billing reports according to strict timelines
Investigating invoice discrepancies and working with Finance to process reconciliations
Creating and sending client reports and presentations on a weekly, monthly and quarterly basis
Creating ad hoc reports for clients or internal customers, often requiring manual manipulation and extraction of data
Assisting clients and internal teams with questions regarding their portal
Responding to client inquiries via phone and email, and supporting their needs in a timely manner
Providing support to Operation Managers and Directors, including but not limited to looking up contract information, obtaining claim reports, booking meeting rooms and catering
Employing problem solving and critical thinking to proactively determine solutions and suggest alternatives
Working with the team to ensure that all responsibilities are completed and client requests have been responded to
Communicating with different departments within Morneau Shepell via phone and email
Assisting other Client Services teams as required
Other duties as assigned
2 years’ experience in a customer service position working with corporate clients
Completed post-secondary education
Excellent customer service skills
Strong ability to multitask
High level ability to work with details and ensure accuracy
Excellent problem solving and critical thinking skills
Ability to work on a team and be able to help others at a moment’s notice
Excellent MS office skills
Bilingualism (written and verbal) in French and English is required
Job Grade : MS2
Fulfilling work that matters
Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.
We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.
We appreciate the interest of every applicant; however, we contact only those selected for an interview.
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