This role is responsible for providing best in class service and support to both internal and external clients, third (3rd) party servicers or investors and successfully contributing to the overall servicing targets in an environment focused on operational and service excellence.
Responsible for maintaining key relationships and providing best in class service to all 3rd parties, investors, brokers and partners.
Ensure remittances are posted promptly and liaise with third (3rd) party servicing companies to reconcile all out of order loan payments.
Remittances are prepared and sent to all 3rd parties and investors in the agreed upon timelines set out in service agreements
Responsible for reviewing system service packs, testing and assessing new enhancements.
Perform cash management (bank reconciliations, wire transfers, cash balances, etc.) and liaise with Finance and Treasury to ensure general ledger transactions are accurate for all serviced loans.
Prepare and distribute the outstanding checklist reports.
Responsible for preparing and producing information statements.
Process manual payments as required.
Respond to and process all payment frequency & / or date changes.
Respond to customer inquiries in a timely manner.
Provide back up support for timely remittance of interim, final and supplemental tax installments to all municipalities.
Review mortgage tax accounts, ensuring sufficient funds are available and action as necessary.
Responsible for the production and distribution of the commercial annual review and maturity reports, together with related correspondence letters.
Responsible for maintaining and the organization of all electronic mortgage files
Ensure accurate record keeping both electronic and paper based and ensure that all records are stored and retained to meet Company requirements.
Identify continuous improvement opportunities.
Assist with the ongoing maintenance and updating of related procedures.
Follow AML procedures on all files with an emphasis on Know Your Client rules.
Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML / ATF risk situations at an early stage.
Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and / or risk mitigation actions are implemented in a timely manner or escalated appropriately.
Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.
KNOWLEDGE & SKILLS :
Minimum of 2 years related experience.
Post-Secondary Education preferred.
Demonstrates effective organizational and time management skills.
Demonstrates good interpersonal and relationship building skills.
Solid written and verbal business communication skills.
Strong analytical skills.
Detail oriented with an acute attention to accuracy