Store Manager Gérant de magasin
OshKosh B'gosh
Pointe-Claire, QC
15h ago

Job Description

The Store Manager is responsible for maximizing sales and profits by achieving and exceeding Key Performance Indicator (KPI) targets.

They manage store operations to meet brand standards, and through leadership of their store team ensure we provide exceptional customer service while creating a positive, fun and outwardly-friendly environment.

As a Store Manager , your primary responsibilities will include the following :


Provide exceptional customer service and shopping experiences for our customers; be a strong brand ambassador through knowledge and understanding of our products

Plan and prioritize, manage and measure work

Meet and / or exceed all company set sales and operational goals

Communicate field and / or market data to the appropriate department leaders

Drive sales through leadership and coaching on the sales floor

Manage payroll through effective scheduling

Execute all merchandising, marketing and visual presentation aspects of the store according to company directives

Ensure product is received and processed accurately and efficiently while preserving the organization of the backroom

Direct replenishment of product on the sales floor to company standards

Maintain a safe and clean store environment for our team members and customers. Participate in tasks required to uphold our standard of Grand Opening Status .

Secure company assets through the implementation of loss prevention policies and procedures

Maintain the stability and reputation of the store by complying with company policies and procedures

Contribute to store and region success by accomplishing related results as needed


Recruit top talent for the store and proactively preparing to fill future positions. Effectively network and hire positive brand ambassadors.

Manage the successful onboarding and training of new team members

Ensure the ongoing training & development of all team members is completed according to company standards

Manage team member performance through coaching and counseling team members. Planning, monitoring, and appraising job results.

Follow up on work results

Promote the career growth of others. Develop future store leaders.

Model the Carter’s Company Values through their leadership and management of issues in store. Demonstrate the Carter’s Retail Leadership Behaviours.

Experience and Skills

3+ years’ retail management experience

High energy, enthusiastic team leader with a proven dedication to customer service

Results driven with a history of meeting and / or exceeding KPIs

Proven leadership, interpersonal and team management skills. Ability to motivate others.

Strong attention to detail and organizational skills

Outstanding visual merchandising abilities

Working knowledge of computers

Effective verbal and written communication skills

Physical demands

Ability to lift up to 25 lbs

Ability to move and replace fixtures, shelves and hardware throughout the store

Ability to use ladders on a frequent basis

Capacity to stand for long periods

Availability Requirements

Availability to meet the needs of the business that may include days, nights, weekends and holidays as scheduled.

Eight hour shifts up to 40 hours per week : including evenings, weekends, holidays and occasional overnights. A minimum of two closing shifts a week and a weekend shift.

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