Strategy Manager - Workforce Strategy & Forecasting
Telus
CA-BC-Vancouver
12d ago

Join our team

Are you a passionate and collaborative team member with a proven track record of delivering on results? Do you enjoy working in a highly collaborative and dynamic small team to solve business problems?

If this sounds like you, this may be the role for you.

Here’s the impact you’ll make and what we’ll accomplish together

The Workforce Strategy & Forecasting team within Broadband Networks (BBN) is seeking a Strategy Manager, who would play an integral role in the design, planning and execution of key transformational projects within BBN.

Ours is a high performing, dynamic and innovative team focused on enabling the delivery of TV, internet, wireline phone, and security products to our customers across British Columbia & Alberta.

You would demonstrate a high degree of autonomy and develop strong partnerships with both internal and external business leaders to deliver on your objectives.

Who is BBN? We provide TELUS services to our residential customers while designing, maintaining and upgrading our wireline network.

With over 2,500 team members and 2,000 partners across Canada, the CSD team is working in our communities, on the road, on-

site and behind the scenes, to make sure our customers have the services they need when they need them.

Here’s how

As a Strategy Manager on the Workforce Strategy & Forecasting team, you will work with your key stakeholders to successfully deliver the following outcomes :

  • Help create and refine demand forecasts based on inputs from Marketing, other teams, and historical performance profiles
  • Identify key opportunities to improve supply interlock with our fielded workforces through our monthly Partner Guidance process
  • Structure and execute initiatives to evolve our forecasting and resource planning practice
  • Communicate innovative concepts and solutions through effective presentations that highlight key messages with people at all levels of an organization
  • We want to work with people who :

  • Have a passion for operational excellence
  • Thrive in a fast-paced and changing environment
  • Forward thinking and willing to try new ideas
  • Driven to continuously learn new skills
  • Passionate about everyday innovation and leading initiatives to success
  • Qualifications

    You’re the missing piece of the puzzle

  • Bachelor degree or higher, preferably in Business or a related degree
  • 3-5 years of experience with expertise in :
  • Business process analysis, redesign and implementationStakeholder engagement and influencingCollaboration with subject matter expertsLeading cross functional teams

  • Excellent communication and collaboration skills and the ability to think the language of many technical and non-technical audiences
  • Master of change management, time management and the ability to manage shifting priorities
  • Innate ability to influence people at all levels of management and cross functional departments / teams
  • Underpinning all of this is a real desire to put the customer first
  • Natural curiosity and are a lifelong learner
  • Proficiency with Microsoft (MS) Office : Excel, Word, PowerPoint & Google Suite : Slides, Docs, Drive, Hangouts etc
  • Great-to-have

  • Knowledge of TELUS contact center and dispatch systems and process; e.g. Rendezvous, SRM, Click, Fieldlink & Genesys
  • What YOU Get :

    Great pay, profit sharing bonus, stock purchase plan, dedication to team engagement; career development and after-hour educational assistance, flexible benefit plan with many innovative options and programs, DC Pension, flexible work styles, and more!

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