I&IT Field Support Services Technician
Toronto, ON, CA
1d ago

What will I be doing?

  • Assists others in the installation and commissioning of electronic equipment and systems as required, under the Metrolinx Capital Project Works program.
  • As required in the field, participates in IIT, Capital Projects Group, PRESTO Fare Collection Systems and Realty Services Group related projects.
  • Responsible for recording accurate and complete inventory data for Systems Technology and Network Provisioning Projects.
  • Utilizes test equipment, such as network / cable testers.
  • Adheres to authorized policies, processes and procedures within the guidelines of IIT standards.
  • Prepares Service Incident and Capital Project related reports for the Supervisor relative to on-going or unusual problems, recommending course of action.
  • Monitors the operation of on-site contractors, as generally instructed, and refers any problems to Supervisor.
  • Occasionally provides job related experience consultation with respect to IIT service support and systems hardware maintenance standards.
  • Maintains own tools and equipment and specialized tools and equipment supplied by Metrolinx.
  • Operates and maintains equipment and tools safely and in a clean and serviceable condition and keeps logs relative to their serviceability.
  • What skills and qualifications do I need?

  • Minimum three (3) years community college program with knowledge of Electronics and Computer Science field, with particular emphasis on network technology program, or equivalent experience.
  • CompTIA A+, Network + and multi-function printer certification or equivalent is required. If the successful candidate does not have the CompTIA A+, Network+ and multi-function printer certifications, they must successfully be obtained on the candidates own time and expense during the probationary period.
  • Microsoft Certified Professional (MCP) and Help Desk Professional certification is desirable.

  • Must have valid Ontario Class G drivers license and must meet corporate standard for a good driving record.
  • Must be able to obtain and maintain First Aid and CPR certifications, and other job-related certifications and / or training as required.
  • Must successfully complete environmental, safety and any other training required by corporate policy, including Metrolinx Personal Track Safety (PTS) certification and Fit for Duty policy attestation.
  • Minimum three (3) years of practical experience in the repair, testing and maintenance of electronic / mechanical equipment, and knowledge of microprocessor- based equipment.
  • Advanced knowledge of Microsoft Office Suite and current Windows operating systems and technical knowledge to troubleshoot and repair electronic / I.
  • P. and telecommunications field equipment, multi-function printers, scanners and end-devices.

  • Excellent organizational, interpersonal and customer service skills are a requirement. Ability to engage secondary support groups, peer groups, customers and management effectively through verbal and written communication, on a regular and ongoing basis.
  • Demonstrable analytical, problem determination and resolution skills are essential for cost-effective and timely network and equipment field installations.

  • Must maintain Metrolinx business vehicle as per Metrolinx / GO Transit Operating requirements. Operates and maintains assigned vehicles, equipment and tools safely and in a clean and serviceable condition and keeps logs relative to their serviceability.
  • Available Shifts : 81 Middlefield Road Monday -Friday 7 : 30am-3 : 30pm.

    Note : A Driver’s Abstract (within the last 3 months) will be required of the successful candidate. The employee(s) in this role will have access to a company vehicle.

    Please also note that the successful candidate will be required to wear white patch safety boots with six-inch ankle support and will be provided a list of basic hand tools that will be required for the position.

    Accommodation :

    Accommodation will be provided throughout the hiring process, as required. Applicants must make their needs known in advance.

    Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants with disabilities.

    If you require assistance or an accommodation due to disability, at any point during the recruitment process, please contact us at : 416-202-5601 or email hr.

    recruitment metrolinx.com.

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